ITIL (Information Technology Infrastructure Library) provides an approach to IT service management. It is used by a wide range of organisations all over the world, from small to large.
ITIL is ‘best practices’ suggested for the sector, but not an industry standard. Organisations may pick and choose parts of ITIL to implement. Practices within ITIL can develop and change to suit the needs of the organisation.
ITIL standardises IT services, throughout every possible stage. It includes IT service planning, design, change, operation and service improvement.
Jobs that utilise ITIL include:
