Issue Tracking is a system which allows organisations to record the progress of every issue a computer system has.
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It lets the user identify the problem until it has been resolved. The issue can be an error or bug which can be filtered by priority status, the owner or by customised criteria.
The Issue Tracking system will keep the issues in one database, which makes them much easier to find. When an issue has consequences, time sensitivity or relevance to business success, tracking how that issue is resolved takes on a greater significance.
When working within the IT industry, it is beneficial that the users are aware of how to track and resolve any issues which may arise. This system is particularly useful for those within Cybersecurity.