Telephony Engineer – Aspect ACD

Telephony Engineer – Aspect ACD Image
Telephony Engineer – Aspect ACD

Dublin City



Ref: E8153SD

Job Description

My Dublin City client is seeking an experienced Telephony Engineer for a 6 month daily rate contract role.

Job Responsibilities

This role will require an experienced Telephony Engineer to join the team on a 6 month daily rate contract basis.

Experience Required

  • Maintaining & administering day to day Telephony Operations.
  • Keeping Telephony services available.
  • Ensuring availability of Telephony services.
  • Meeting SLA for incident requests.
  •  Troubleshooting Telephony issues.
  • Providing out of hours support as required.
  • Maintaining controls framework & component register (key functions below).

The key functions of this are:

– Incident Troubleshooting.

– Business requests.

– User Admin.

– MAC’s

– Realtime & historical reporting.

– Call routing.

– Mobile device management.

– Server Patching.


Essential and Desirable Skills

  • Aspect ACD
  • Alcatel OmniPCX
  • Verint v11
  • Apple mobile devices
  • IP Telephony experience

Educational Requirements

  • Relevant 3rd level degree in Information Technology or relevant field.

Working Hours & Benefits

  • Standard working week.

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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