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Telecoms Manager (Senior Team Lead)

Telecoms Manager (Senior Team Lead)
Dublin Permanent Negotiable Ref: E11462SD

Job Description

My Dublin based client is looking for a Telecoms Manager (Senior Team Lead) to join their team.

My Dublin based client is looking for a Telecoms Manager (Senior Team Lead) to join their team.

Background

This offers a unique opportunity to further your career in IT while playing a significant role in delivering the companies IT transformation.

Role Description

In this position you will be joining a team who are accountable for all IT infrastructure services across the company from design and delivery of new solutions to maintenance and support of current services. The role of the Telecoms Manager is to take overall responsibility for delivery of the strategic Telecoms programme and to deliver Telecoms operations (run) and new initiative (change) services.

The Telecoms Manager in the Chief People and Information Office (CPIO) will lead a team that delivers Telecoms service management for Ireland’s Telecoms network (Critical National Infrastructure), and delivers key projects providing new capability to the Telecoms Network.

The team are responsible for the technical and operational governance of third party suppliers who support these systems under a Managed Service Agreement. The Telecoms Manager is accountable for the operational performance of these contracts and the management of the companies Telecoms team which directly interface with these suppliers.

The Telecoms Manager is responsible for ensuring a high standard of safety, customer service and Operational Telecoms network integrity at all times.

The role reports to the Head of IT Infrastructure.

Key Responsibilities

  • Contribute to the development and oversee the implementation of the Telecoms strategy
  • Drive the implementation of new communication protocols and new telecommunications designs to support our exciting journey to IP (Internet Protocol) Technologies
  • Oversee Telecoms governance and key decisions at a group level, responsible for local execution of the telecoms programme for the company and in a matrix approach in relation to SONI
  • Manage the relationships with key third party suppliers of telecoms services, including ESB Networks ensuring that services are fully resilient, safe and secure, and optimising contract delivery and effectiveness through Service Level Agreements
  • Lead post incident reviews and root cause analysis investigations to ensure that learning is fed back to prevent reoccurrence; including liaising with key stakeholders, provision of management reports and implementation of corrective actions
  • Escalation of incidents to third party suppliers and liaising with key business stakeholders, internal IT teams and external parties to understand the impact to services, both within the working day and out of hours ensuring that service is brought back into operations as quickly as possible
  • Providing technical advice and guidance to Grid Infrastructure teams on Telecommunications requirements for new construction projects. Critically review technical and commercial content of supplier proposals
  • Proactively review the health of all Telecoms assets. Drive suppliers to implement robust asset management processes.  Ensure adequate funding for, and timely implementation of, asset refresh projects
  • Strive for operational excellence by driving suppliers to deliver continual performance improvements, chair service reviews, review incidents and negotiate service credits. Ensure that the systems are maintained with the latest functional and security updates, access controls are effective and user accounts and privileged access are well managed
  • Collaborate with colleagues to contribute to strategic planning and business planning activities
  • Support major and minor projects delivering new capability to the Telecommunications network; oversee requirements capture, design reviews, testing, service transition and move into enduring support
  • Work with IT, the business and all third party stakeholders to ensure that any changes to the networks and associated hardware are not going to affect the safe operational control of the networks
  • Work with Audit, Security and any other outside Government organisations to ensure that the support operation is compliant with policies and standards expected of critical national infrastructure
  • Ensure that disaster recovery plans are in place and tested appropriately
  • Work closely with business and technical stakeholders to support the delivery of Telecoms services
  • Responsibility for annual budget and track actuals against an approved budget plan
  • Commercial management including the review and challenge of the monthly invoices for the managed service, forecast annual spend, provide operational insight to commercial negotiations, and strive for operational and project savings
  • Analyse technology industry and market trends and determine their potential impact to telecoms services and design
  • Communicate effectively to technology and business stakeholders, including senior management, via meetings, presentations and reports
  • Provide thought leadership and advocate industry best practices and principles
  • Represent the company externally at conferences and events, making presentations and engaging in external forums and bodies as appropriate

 

Critical knowledge, skills and experience

  • Bachelor’s Degree in computer science, computer engineering, technology management or other relevant degree
  • Significant experience of leading in a technical IT environment with experience in telecoms delivery covering network (data & voice), telecommunications, remote terminal units (RTU’s), resilience and cyber security.
  • Experience of managing critical major incidents out of hours
  • Excellent persuasive communication, negotiating, influencing and relationship building skills across multiple stakeholders.
  • Ability to lead and influence others to move towards a common vision or goal and able to work collaboratively with and through others
  • Experience of constructing, leading and managing projects with a strong focus on delivery
  • Extensive experience in managing 3rd party suppliers
  • Ability to understand and interpret both security and external regulations that impact upon the operation and effective running of telecommunications networks.
  • A tenacity to drive excellence and quality in all aspects of their areas of responsibility, identifying and embracing best practice.
  • Confident operating and managing in an environment of change.
  • Strong customer and service delivery focus; demonstrating a thorough understanding of the customer needs.
  • Passionate, engaging with a drive and enthusiasm to deliver on the company vision and strategy while dealing tactically with operational issues.
  • Demonstrate commitment to continuous professional development.


Desirable, but not essential: 

  • Experience or understanding of the structure and organisation of utilities and their core activities.
  • Relevant industry certification e.g. eTOM (enhanced Telecom Operations Map).
  • ITIL Certification.
  • Knowledge of telecommunications technology and e.g. Synchronous Digital Hierarchy (SDH), Multiprotocol Label Switching (MPLS), IP Networks.

 

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Principal Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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Latest Reviews

I had an extremely positive experience with Caroline Gaughan of Eolas Recruitment. Throughout the process of securing my new position Caroline was highly responsive, personable and professional. She was always available and engaged in discussing any queries I had and offered great support throughout the entire process, especially before and between interview stages.I would highly recommend working with Caroline and Eolas.
Paul Burke
Paul Burke
11:08 10 May 22
My experience with Eolas from the very start was fantastic. Nicola Byrne contacted me in relation to a couple of positions that were available. Guided me through the entire process and offered any help needed along the way. If I'm ever job hunting again I know who my first port of call will be along with anyone who asks me for a recommendation.
Liam Deery
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08:49 10 May 22
I accepted a new role though Beth from Eolas...I was very happy with the process throughout. Beth found a role for me quite quickly, which suited my specific skills. Beth and Nollaig were always friendly and super professional and also able to answer any questions or concerns I had. Furthermore, Beth kept me in the loop regularly (not just through email but also through phonecalls) so I always knew exactly what the situation was and how my application was progressing and I am very appreciative of that. I will definately use again Eolas in the future...More recently Nicola took over as my Eolas Agent and came up to speed very quickly on potential roles for me and my previous experience. I found Nicola to be efficient and a good problem solver, All my queries were handled efficiently and successfully by Nicola and in a pleasant and professional manner. I would gladly contact Nicola again and deal with Eolas again as I was most satisfied with her calm, efficient and friendly manner...Thanks again Nicola and we'll stay in touch!
Niall McGuinness
Niall McGuinness
19:33 08 May 22
I had a very positive experience working with Nicola from Eolas. Nicola supported me through the whole process in securing my new role, providing me with all the necessary interview advice and guidance. She was also regularly in touch to keep me updated and to answer any questions I had. I would HIGHLY recommend Eolas Recruitment to anyone seeking a new role.Thanks again to Nicola for all your help.
Stuart Carroll
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12:13 06 May 22
I am glad that i reached out to the Eolas team for my new job search, Getting in touch with Stephen and Peter and team was one of best thing for me as getting a job in IT sector bit difficult but the way they all handled things for me and getting me a job which is of my passion and i would be loving to work for was just possible because of the team at Eolas recruitment,From start of the process untill getting the offer in hands everything was handled professionally by team thanks so much guys for your help and support much appreciate it.
Siddharth Patel
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06:25 05 May 22
Initially, I was contacted by Caoimhe C. And she immediately put my resume for contract role through one of the largest companies in Ireland. Peter K. did a follow up for the interview and explained me in detail about the contractual role in Ireland. Overall, it was a smooth process and I was directed properly in every steps and given a proper guidance by Eolas Team. I definitely recommend Eolas Recruitment and team!
Sujit Mourya
Sujit Mourya
21:41 04 May 22
Overall a very positive experience with Eolas, I had being applying for months direct with most companies with very little feedback. Eolas contacted me directly on linked In with a role which was a perfect match to my skillset and background.They also guided me though the process end to end and help to set expectations. I found them very professional to work with and very happy they approached me.Special thank you to Caoimhe and Peter for making the process a smooth and stress free transition. Delighted with my new role.
Robert Callaghan
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13:41 04 May 22
Sean Prendergast's support and professionalism have been key in finding the best job opportunity. Agility and speed, I would recommend it.
Omar Muciño Trochez
Omar Muciño Trochez
22:33 27 Apr 22
The support and encouragement that I got from Caroline Gaughan in my recruitment process is impeccable. It was very professional and was an excellent experience. Not only regarding job, she was concerned about my accommodation at job location and health issues during the process. She was assisting through out the process being patient and kind. I am glad and thankful that she helped me with the next step in my career.
Pavani M
Pavani M
09:23 27 Apr 22
Highly recommend Eolas. Very Professional.
chris plummer
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11:36 22 Apr 22
My experience with Eolas was simply amazing. The team reached out to me for a suitable role and supported across the process from pre-interview stages to interviews and final communication with the company. Special thanks to Caoimhe and Stephen, who were always available for guidance.A highly recommended team.
khushboo chopra
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06:35 19 Apr 22
Had a great experience with Eolas. Both Eilis Keogh and Stephen Daly did a great job in keeping me informed and up to date with the recruitment process. They provide support, encouragement and advice along the way helping me to secure a great role and a great deal.
Colm Corcoran
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18:17 11 Apr 22
Worked with Stephen and Sean over the course of three rounds of interviews and an offer, can't recommend them enough. Very professional, experienced people, easy to get along with, loads of knowledge about the company I was going for a role with, as well as the industry in general. They kept me well up to date - as soon as they had an update, I had it too. Stephen and Sean really impressed me. The receptionist (or whoever's answering the phones) is also very helpful and friendly. Overall a great experience and I'd happily work with this company again.
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23:08 07 Apr 22
My experience working with Peter Kirby and Caoimhe Cronin was excellent. They managed to find me a new role very quickly and were very pleasant to work with. I would happily recommend Eolas Recruitment to other IT professionals.
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16:07 06 Apr 22
I would like to give my appreciation to Eolas for helping me with my recent job search. I had the pleasure of dealing with Caoimhe Cronin as she provided an excellent service. She was on the phone or email all the time, while updating me on the position. I would highly recommend Eolas and Caoimhe to anybody who is interested in finding new opportunities.
Ing. Bc. Dmitrij Teterja
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09:32 02 Apr 22
Sean from Eolas recruitment has been very helpful in matching my skill set to the correct job. He has been very supportive right through out the process.
Falah Hasan
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13:56 01 Apr 22
My experience of Stephen Daly, Peter Kirby, Eilis Keogh and all of the team at Eolas is second to none. They are proactive, positive and energetic at all times and worked hard to find a role that suited me . They communicated in a timely and accurate manner throughout the recruitment process and found a great match for my skills and experience. Thank you all.
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07:57 28 Mar 22
My hiring Journey with Nicola has been the best, I cannot thank her enough for the way she dealt during the entire process, she is a star and she understands everything about the person she is dealing with, I was overwhelmed by her Recruitment process, All I can say about Nicola is She is the Best ever recruiter.. I wish I could send her a bunches flowers and some donuts to appreciate her.. and for her time spent with me.. Kudos to Nicola
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08:47 24 Mar 22
This is to say a massive thank you to Nicola Byrne for making my interview and commencement process with my new employer easy and painless. she was very communicative and kept making sure, I had all the required information I needed. Thanks again.
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15:14 23 Mar 22
I worked with Peter from Eolas, Iam so impressed by his professional working style, giving quick response... More than that He also supported me finding a place during the relocation.
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20:43 22 Mar 22
The professionalism of the team members, especially of Stephen Daly exceeded my expectations. He has been very helpful in building the relationship with the Company, we had very transparent communication; The Team assisted me with all my queries but the most important is that Stephen matched exactly my interests and qualifications to the role that I am engaged in.
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Recently got placed in a 2nd role by Eolas. Find them very professional to deal with, always responding right away. Many thanks to Peter, Stephen and Caoimhe for helping with my most recent role.
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It was great to dealing with Caroline Gaughan in Eolas Recruitment. More than just resourcing and arranging interviews, Caroline did all the support even after offer.
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My experience with Eolas was excellent. For my recruitment process, Stephen Daly and Eilis Keogh contacted me, and it was a pleasure to deal with both of them. Besides their excellent professionalism, they were always available to assist me with understanding the process, provide additional information, and respond to my questions in a timely fashion. Throughout the interview process, their advice and guidance proved to be extremely helpful. I recommend them to anyone searching for a new job.
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I had the opportunity to deal with Caoimhe and Peter. Excellent team! Extremely professional. Caoimhe is very knowledgeable, knows her stuff inside out and the best interview prep and follow up. Peter is super clear and sharp with the communication, exactly what you need to close successfully!
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I was contacted by Peter from Eolas with opportunity best suiting my profile. Later he and Caoimhe helped me with the interview process. She was very responsive, checking up with me and company on my interview results during the entire process. It was very smooth and I am happy to recommend Eolas. Thank you for helping me.
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Very attentive and supportive throughout the whole recruitment process. After suggesting an ideal role based on my profile, Nicola provided plenty of details about the position on offer and took the time to answer all of my questions before, during, and after the interviews.
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