Technical Support Specialist

Technical Support Specialist
South Dublin 2 Negotiable Ref:

Job Description

My South Dublin based client is currently recruiting for a Technical Support Specialist to join the team on a perm basis.

Overview

My South Dublin based client is currently recruiting for a Technical Support Specialist to join the team on a perm basis.

Skills and Experience

  • Represent the client by being the first point of technical support with our customers on our busy Helpdesk
  • Ensure all customers receive the best quality service and support in an efficient, knowledgeable and timely manner
  • Administer customer queries through the full life-cycle from call receipt to resolution
  • Liaise with related finance, sales & technical teams to ensure customer calls are progressed
  • Maintain regular communications with customers to keep them updated
  • Drive new initiatives based on best practice, customer feedback and personal observation
  • Technical customer service / call centre experience supporting external customers with complex software or ERP queries
  • Experience of working with a ticketing system is essential
  • A 3rd level qualification in a technical discipline is required
  • A customer focused, structured and highly organised individual
  • Excellent communication and stakeholder management skills
  • Proven ability to work under pressure and deliver within tight deadlines
  • Fluency in written and spoken English and eligibility to work in Ireland

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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