Technical Support Engineer – Level 1

Overview

My client is recruiting for a Technical Support Engineer (Level 1) for an in-house support & installation engineer for a busy IT Support & Help desk. The role will be office based with a future requirement to complete some limited field based support and installation.

Responsibilities

• Configuration, build & installation of high-end workstations, laptops & server infrastructure
• IT support, covering hardware and software for laptops, desktops and Office 365 deployments
• Project Support – Assist with technical projects and other delegated tasks as required
• Planned Preventative maintenance – Monitor and maintain business systems, Verify Daily Processes & ensure success of system backups
• Configuration of network security solutions including firewalls & anti-virus deployments
• Utilise call logging software to record and resolve user incidents within specified SLA’s
• Diagnose and troubleshoot issues by applying technical expertise, product knowledge, communication and problem solving skills

Working knowledge of and experience in:

• Desktop OS (Windows 7 to 10),
• Working knowledge of Active Directory
• Knowledge of Web Services: Dropbox, Office 365, Azure etc.
• Experience with PC/Workstation installation, including networking
• Working knowledge of MS Office & some Autodesk applications (desirable)

The basic requirements to be successful in this role are:

• 1 to 2 years commercial experience in a similar technical support role.
• Fluent in English
• Good inter-personal and communications skills