Technical Support Engineer

Technical Support Engineer
Dublin 2 Negotiable Ref:

Job Description

My Dublin based client is looking for a Technical Support Engineer to join their team.

My Dublin based client is looking for a Technical Support Engineer to join their team.

Job Responsibilities

  • Providing dedicated first and second level support to users across the firm through: telephone support, desk-side assistance and remote control software.
  • Providing day to day support of all aspects of the firm’s telecoms systems.
  • Supporting customers on a variety of technologies including: PC, Windows, Office (including email), internet, document management support and mobile devices).

Experience Required

  • 2 years minimum experience in an IT customer technical support position showing an ability to trouble shoot and diagnose problems;
  • Knowledge of email transport, protocols and administration would be of benefit;
  • Understanding of Networking and internet technologies;
  • Understanding of DNS & MX Records;
  • Analytical mind and strong desire to learn;
  • Support Desk experience & Customer Service experience;
  • Strong interpersonal skills;
  • Experience with ticketing systems and their use;
  • Excellent English communication skills (written and verbal);
  • Experience of Microsoft suite of products ideal but not necessity;
  • Experience of Active Directory ideal but not necessity;
  • Excellent problem solving and analytical skills;
  • Attention to detail and a proactive attitude;
  • Effective time management skills; and
  • Excellent Telephone manner.

 

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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