Technical Infrastructure Analyst

About the role:

Ownership of key vendor applications & 3^rdparty application support and management requirements within the CSS work stream in the areas of

• Vendor application & 3^rd party application deployment, support & management
• Multiple environment management & coordination– onsite and offsite
• Code release & change management ownership.
• Technical & Non-Functional test planning support & execution
• Technical Infrastructure builds & support planning activities.
• Identifying & managing priorities within these areas for support as part to the overall integrated solution.
• Primarily responsible for providing specialist, analyst and/or support skills within the Central Systems & Services work stream within these areas.
• Primary responsible for managing core and 3^rd party deployment and support for vendor systems.
• Managing and co-ordinating core and 3^rd party release activities.
• Overall environment management – pre-production & production.
• Responsible for Environment access and availability – in coordination with the test manager
• Carries out the technical tasks required of the role.
• Manages small projects/work activities or sections of larger projects and interacts with stakeholders to ensure business requirements are met.
• Responsible for delivering completed works to a required timeline.
• Work with the company on areas of coordination and planning.
• Working with the company to support new environment and/or infrastructure build plans, configurations and questions/queries.
• In conjunction with the CSS Team Lead manage the specific CSS technical deliverables through all I-SEM phases.
• Contribute to planning for and delivery for operational redness including supportability.
• Contribute into stakeholder management across the company, including regular interaction and communication of programme status to other internal departments.
• In conjunction, the CSS Team Lead monitor and manage the infrastructure, Telecoms & network transition requirements from market establishment into live operations.
• Support the CSS Team Lead & CSS Manager in identifying the optimum solution to issues which impact delivery of the required objectives.
• Support the CSS Team lead in tracking the activities on the project
• Manage and track all technical audit requirements.

Qualifications and Experience:

• Bachelor’s degree in IT or Engineering.
• Very good experience in managing & supporting bespoke applications.
• Good experience in support and contributing to Technical & non-Functional testing.
• Core & 3^rd party code deployment and support experience
• Vendor management – support & escalation & call and SLA monitoring and reporting
• Good experience with managing in-house and external test environments – co-ordination with internal & external stakeholders.
• Strong customer focus.
• Good SLA management and tracking experience.
• Network experience – good operating knowledge
• Good Server infrastructure experience in a multisite high availably environment.
• VMware experience – V-Sphere, V-Cops, etc.
• Windows Server & Linux (RedHat preferable) experience.
• Overall Infrastructure environment monitoring experience.
• Audit & compliance experience – framework, procedures & tools.
• Track record on delivery of results.
• Proven ability to develop and maintain strong working relationships with internal and external stakeholders.
• Ability to work on initiative.
• Excellent verbal and written communications.
• Excellent interpersonal skills.
• Previous relevant experience.