Technical Business Analyst

Job Responsibilities

• We currently have a complex system that integrates into numerous 3^rd parties services.  Over time, with role changes and additional demands for function – the ability for a few key individuals to understand and manage the maintenance and enhancements of the system has become challenging. Therefore there is a need to document and build wider team understanding of the complexities of the workflows, processes and interactions.
• Ability to document clearly and concisely is required as well as excellent oral and written communication skills within a team.
• The company will be looking to extend the current system – with a new product range, and so want to ensure the current system is well documented so solution design and engineering have good understanding of the current system.
• Interfacing with technical teams within the company to build knowledge.
• Keep existing documentation up to date with functional changes.
• Working with the Business Relationship  Manager and Solutions Architect to identify and document changes and keep existing documentation up to date.
• Ability to carry out BA work at an internal systems workflow rather than UI user journeys etc.
• Ensuring any changes are compatible with all clients.
• Providing documentation to be shared across all teams – solutions architect, engineering, test, App Support.
• Writing up support documentation and Wikis.

Experience Required

• 3-5 years of relevant commercial experience.

Essential and Desirable Skills

• Good interpersonal and communication skills, fluent written and spoken English.
• Experience in producing workflows and diagrams in work product.
• A background in engineering or computer science is beneficial.
• Experience working with large, technical systems and in systems integrations is beneficial.
• Critical thinking and problem-solving skills.
• Excellent time-management skills.

Educational Requirements

• A relevant Third Level degree or appropriate professional qualification.