Systems Engineer Level 3

Systems Engineer Level 3
Dublin City Centre 2 Neg depending on experience Ref:

Job Description

My Dublin City Centre is recruiting for a Systems Engineer Level 3 to join the existing team. This role is on a permanent basis.

Overview

My Dublin City Centre based client is recruiting for a Systems Engineer Level 3. The role will involve to provide in depth support on Customer Infrastructure as well as a team lead and an escalation point of contact for 1ST and 2nd level support team. The successful candidate will need a strong technical background with previous experience in a similar role

Responsibilities

  • Providing 3nd Level Support to a broad range of clients and a broad range of technologies.
  • Delivering escalations from Level 2 engineers.
  • Acting as a team lead to lower level engineers providing support when required.
  • Working with the team and management to develop processes and solutions.
  • Responsible for ensuring that they comply with all Policies / Procedures and support the continuous improvement process.

Required Skills

  • Ability to communicate well with all levels of staff at client sites.
  • Quickly build rapport and gain client confidence.
  • Work individually and as a part of a team.
  • Be able to follow company procedures and methods.
  • Have a proven track record in trouble shooting and problem solving.
  • Be able to utilise all tools available to resolve majority of issues at the first instance.
  • Ability to quickly learn new products.

Experience

  • Microsoft Windows Server 2003/2008/2012
  • Exchange Server 2003/2007/2010/2013
  • Terminal Services / SSL VPN
  • Active Directory
  • Office 365
  • SQL Server 2000 / 2005 experience
  • Firewall/Routers. (Cisco / Sonicwall )
  • Switches  Cisco HP 3 Com
  • WAN configurations – Site to Site VPNs Routing / NAT configurations
  • Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SAN, tape drives).
  • MCSA / MCSE 2008/2012 / VCP in VMware 5 or 6 essential.
  • Citrix and Virtualisation (VMWare or MS HyperV) essential.
  • SAN experience ( preferably Netapp)
  • Wireshark
  • Hyper-V experience.

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
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