Systems Engineer – Level 2

Systems Engineer – Level 2
Dublin West 2 €40,000 - €50,000 Ref:

Job Description

My Dublin West client is looking for a Level 2 Support Engineer to join its team on a permanent basis.

Opportunity:

My client requires an experienced L2 Support/Systems Engineer to provide support on customers’ ICT infrastructure. You will need to have a broad technical background (Infrastructure/Security) with excellent customer service and communication skills.

Responsibilities:

  • Provide 2nd Level Support to a broad range of clients and technologies
  • Accepting escalations from Level 1 engineers
  • Acting as a mentor for Level 1 engineers providing advice and assistance
  • Working with the team and management to develop solutions
  • Comply with all company ISMS Policies and Procedures

Skills/Experience:

  • Excellent communication and customer service skills
  • Minimum 2 years’ experience working at Level 2 support
  • Both individual and team player
  • Available to work out of hours/weekends if required
  • Logical thinker
  • Trouble shooting and problem solving skills
  • Willingness and ability to learn new technologies and products
  • Microsoft Windows Server 2012 / 2016
  • Exchange Server 2010 / 2013
  • Terminal Services / SSL VPN
  • Active Directory
  • Office 365
  • Hypervisor – Vmware / Hyper-V
  • Citrix XenDesktop / XenApp
  • Firewall/Routers – Fortigate / Sonicwall / Sophos UTM
  • WAN configurations – Site to Site VPNs Routing / NAT configurations
  • Strong IP/Networking skills (Good understanding of TCP /IP and ISO Model, troubleshooting tools)
  • Backup Solutions – Preferably Veeam.
  • Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SAN, tape drives).
  • MCSA – Windows Server / Office 365.
  • VCP – VWware 6.
  • SAN experience – Preferably Netapp.
  • Azure Experience – added bonus
  • SQL Server 2008 / 2012 / 2014 Experience – added bonus
  • Full clean drivers licence – added bonus

 

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
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