Systems Engineer – Level 2

Overview

My Dublin City Centre based client is recruiting for a Systems Engineer Level 2. The role would involve to provide support to the customers ICT infrastructure. The role will be part of the Service Desk / Support team. The successful candidate will need a strong technical background with previous experience in a similar role.

Responsibilities

• Providing 2^nd Level Support to a broad range of clients and a broad range of technologies.
• Delivering escalations from Level 1 engineers.
• Acting as a team lead to lower level engineers providing support when required.
• Working with the team and management to develop processes and solutions.
• Responsible for ensuring that they comply with all  Policies and Procedures and support the  continuous improvement process.

Required Skills

• Ability to communicate well with all levels of staff at client sites.
• Quickly build rapport and gain client confidence.
• Work individually and as a part of a team.
• Be able to follow company procedures and methods.
• Have a proven track record in trouble shooting and problem solving.
• Be able to utilise all tools available to resolve majority of issues at the first instance.
• Ability to quickly learn new products.

Experience

• Microsoft Windows Server 2003/2008/2012
• Exchange Server 2003/2007/2010/2013
• Terminal Services / SSL VPN
• Active Directory
• Office 365
• SQL Server 2000 / 2005 /2008 / 2012 / 2014 Experience Helpful
• Firewall/Routers. (Cisco / Sonicwall / Sophos UTM)
• Switches  Cisco HP 3 Com
• WAN configurations – Site to Site VPNs Routing / NAT configurations
• Strong IP/Networking skills (Good understanding of TCP /IP and ISO Model, troubleshooting tools)
• Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SAN, tape drives).
• MCSA / MCSE 2008/2012 / VCP in VMware 5 or 6 essential.
• Citrix and Virtualisation (VMWare or MS HyperV) essential.
• SAN experience ( preferably Netapp)
• Wireshark
• Hyper-V experience.