Systems Engineer – Level 2

Systems Engineer – Level 2 Image
Systems Engineer – Level 2

Dublin West

Permanent

€40,000 - €50,000

Ref: E5098SC

Job Description

My Dublin West client is looking for a Level 2 Support Engineer to join its team on a permanent basis.

Opportunity:

My client requires an experienced L2 Support/Systems Engineer to provide support on customers’ ICT infrastructure. You will need to have a broad technical background (Infrastructure/Security) with excellent customer service and communication skills.

Responsibilities:

  • Provide 2nd Level Support to a broad range of clients and technologies
  • Accepting escalations from Level 1 engineers
  • Acting as a mentor for Level 1 engineers providing advice and assistance
  • Working with the team and management to develop solutions
  • Comply with all company ISMS Policies and Procedures

Skills/Experience:

  • Excellent communication and customer service skills
  • Minimum 2 years’ experience working at Level 2 support
  • Both individual and team player
  • Available to work out of hours/weekends if required
  • Logical thinker
  • Trouble shooting and problem solving skills
  • Willingness and ability to learn new technologies and products
  • Microsoft Windows Server 2012 / 2016
  • Exchange Server 2010 / 2013
  • Terminal Services / SSL VPN
  • Active Directory
  • Office 365
  • Hypervisor – Vmware / Hyper-V
  • Citrix XenDesktop / XenApp
  • Firewall/Routers – Fortigate / Sonicwall / Sophos UTM
  • WAN configurations – Site to Site VPNs Routing / NAT configurations
  • Strong IP/Networking skills (Good understanding of TCP /IP and ISO Model, troubleshooting tools)
  • Backup Solutions – Preferably Veeam.
  • Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SAN, tape drives).
  • MCSA – Windows Server / Office 365.
  • VCP – VWware 6.
  • SAN experience – Preferably Netapp.
  • Azure Experience – added bonus
  • SQL Server 2008 / 2012 / 2014 Experience – added bonus
  • Full clean drivers licence – added bonus

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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