Systems Engineer – Level 2

Systems Engineer – Level 2 Image
Systems Engineer – Level 2

Dublin City Centre

Permanent

Neg depending on experience

Ref: E2778NB

Job Description

My Dublin City Centre based client is recruiting for a Systems / Support Engineer Level 2 to join the team. This role is on a permanent basis.

Overview

My Dublin City Centre based client is recruiting for a Systems Engineer Level 2. The role would involve to provide support to the customers ICT infrastructure. The role will be part of the Service Desk / Support team. The successful candidate will need a strong technical background with previous experience in a similar role.

Responsibilities

  • Providing 2nd Level Support to a broad range of clients and a broad range of technologies.
  • Delivering escalations from Level 1 engineers.
  • Acting as a team lead to lower level engineers providing support when required.
  • Working with the team and management to develop processes and solutions.
  • Responsible for ensuring that they comply with all  Policies and Procedures and support the  continuous improvement process.

Required Skills

  • Ability to communicate well with all levels of staff at client sites.
  • Quickly build rapport and gain client confidence.
  • Work individually and as a part of a team.
  • Be able to follow company procedures and methods.
  • Have a proven track record in trouble shooting and problem solving.
  • Be able to utilise all tools available to resolve majority of issues at the first instance.
  • Ability to quickly learn new products.

Experience

  • Microsoft Windows Server 2003/2008/2012
  • Exchange Server 2003/2007/2010/2013
  • Terminal Services / SSL VPN
  • Active Directory
  • Office 365
  • SQL Server 2000 / 2005 /2008 / 2012 / 2014 Experience Helpful
  • Firewall/Routers. (Cisco / Sonicwall / Sophos UTM)
  • Switches  Cisco HP 3 Com
  • WAN configurations – Site to Site VPNs Routing / NAT configurations
  • Strong IP/Networking skills (Good understanding of TCP /IP and ISO Model, troubleshooting tools)
  • Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SAN, tape drives).
  • MCSA / MCSE 2008/2012 / VCP in VMware 5 or 6 essential.
  • Citrix and Virtualisation (VMWare or MS HyperV) essential.
  • SAN experience ( preferably Netapp)
  • Wireshark
  • Hyper-V experience.

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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