The incumbent performs a pivotal role in the servicing of access requests, security incidents and continued service improvement.  They are expected to address the routine and higher risk and exceptional logical access issues across multiple technical platforms for all companies.

The Security Operations Support role also provides security incident resolution by analyzing and investigating sensitive and complex security issues and making recommendations for timely resolution, thereby restoring access for departments, groups and/or individual users.

The Role

 The key responsibilities of the role include:

• Manage the queues of automated security access requests (SARs) to ensure their timely process and that service targets are continuously met.
• Validate access requests to ensure that they are complete and accurate and that all required information and correct authorisations are provided
• Analyse SARs to determine impact to current and/or future group or single user access.
• Create, change, suspend and delete user IDs and access privileges for mainframe, client server and e- Business environments.
• Provide on-going interaction on the SAR process, access and authorization requirements with clients, users and the remote/distributed network of security coordinators.
• Ensure that security incidents representing security set-up errors or technical failures are responded to, investigated, assessed and actioned/resolved in a timely manner depending on their priority.
• Support the currency, accuracy and communication of SAR procedural documentation and access requirements.

The person

The successful candidate should possess the following skills and knowledge:

• Where possible minimum 2-3 years’ experience in a similar technical support role
• Third level qualification in IT or equivalent (desirable but not essential)
• Ability to work within deadlines and to service level agreements
• Excellent communication skills and attention to detail
• Possess and exercise a mature knowledge and understanding of enterprise information security policy, privacy principles, governance standards, and application standards
• Continuously exercise sound security judgment and ensure services provided follow enterprise security principles
• Reliably identify and escalate security matters that are of a higher than routine risk in that they are often outside of policy and represent sensitive authentication requests and access privilege
• A solid understanding of the business being protected

Key Platforms/Environments Supported in this role:

• Active Directory
• UNIX Servers – HP, Solaris Operating Systems
• Intel Servers with various Windows Operating Systems AS400 – iSeries
• Microsoft networks Remote access
• Microsoft Exchange MobileIron
• Citrix
• Varonis