Support Engineer – Linux and Sql

Support Engineer – Linux and Sql Image

Support Engineer – Linux and Sql

Dublin City Centre

Permanent

€35,000 - €45,000

Ref: E168PK

Job Description

The role will involve supporting IT Software products for Customers and Linux Commands and Sql experience is required.

Responsibilities

  • Dedicated Support Engineer delivering key operational support
  • Evaluation of system performance and metrics to determine if proactive action needs to be taken
  • Technical troubleshooting and problem solving
  • Trouble Ticket Management to Resolution
  • Technical specialisation in the client Products
  • Escalation to and liaising with Group Technology (3rd level)
  • Keep clients updated on the status of any open issues and managing expectations in line with SLAs

Requirements

  • 3rd level qualification in a numerate discipline, ideally computer related
  • Ability to use the Linux command line
  • DB knowledge particularly MySQL or Postgres
  • Ability to write SQL queries
  • Ability to analyse complex technical issues
  • Excellent troubleshooting and technical problem resolution skills
  • Excellent verbal and written communications skills
  • Provide Systems support on Production Services to resolve issues ensuring a great customer experience
  • A self-starter, with the ability to learn and understand complex systems without difficulty
  • A good team player, have the ability to work independently with a minimum of supervision
  • Ability to work closely with other engineers, product managers and customer support
  • Professional demeanour and presentation

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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