Support Engineer – Level 3 (Field Support)

Support Engineer – Level 3 (Field Support) Image
Support Engineer – Level 3 (Field Support)

Dublin North


€35,000 - €45,000

Ref: E2534NB

Job Description

My Dublin North based client is recruiting for a Support Engineer - Level 3 (Field Support) This role is on a permanent basis.


My client is recruiting for a Support Engineer – Level 3 (Field Support) for installation, support, optimisation, administration and documentation of our customers’ network infrastructure, whether it is on-premise, in the cloud or as a hybrid solution. The work also involves end-user support, which is dedicated to resolve escalated problems from Help Desk & other technicians. The end-user support involves research, installation, support, documentation and optimisation of personal computer hardware and software components.


  • Installation & support of physical and virtual servers
  • Installation & support of backbone network devices such as: Ethernet switches, wireless controllers, routers, firewalls, etc.
  • Installation & support solutions &/or applications in the Microsoft cloud
  • Administration of Network tools and applications: network tools, Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, Active-Sync, Proxy, UCS, etc.
  • Administration of core systems & applications: VMWARE, Hyper-V, Windows Server, Exchange, O365, Antivirus, Active Directory, SQL, Firewalls, anti-virus, anti-spam, general and application servers, etc.
  • Configure, deploy and support disaster recovery solutions to guarantee business continuity
  • Creates, publishes and maintains documentation of procedures, policies, settings, systems, solutions, etc.
  • Resolves service requests escalated by the Help Desk or other technicians associated with end-user equipment and software.
  • Researches new technologies to optimise network and end-user components and contributes to provide systems, services and solutions with high level of security, reliability and efficiency
  • Acts as a lead technical advisor to lower level technicians in the resolution of technical problems & in the proper implementation & interpretation of technical procedures
  • Supervise the work of lower level technicians & collaborates with peers and other staff
  • Communicates problems to team leader & management and follows through on each task assigned
  • Implements appropriate remedies according to established departmental standards & recommends to superiors appropriate action/steps to be taken to avoid similar future problems
  • Interfaces with other staff – technical & other departmental users and customers on all computer & network related issues and problems
  • Evaluates and recommends new hardware/software.
  • Performs other related work as required.

Minimum Requirements

  • Proven track record of 4+ years’ experience in field technical support
  • At least 2 years’ experience troubleshooting and supporting servers, data storage or network equipment in the most current released version or the immediate predecessor of a Microsoft or VMware based environment.
  • At least one of the following certifications: MCSE (2012/2016), CCNA, CCNP or VCP 6.0/6.5.
  • Additionally, candidates must have considerable 2+ years’ experience in the following areas: Network Protocols, TCP/IP, DHCP, DNS, SMS, Microsoft Servers (Proxy, Exchange, O365, Acronis, Symantec or Veeam Back-up, UCS Unified Computing, and Wireless Networks
  • Good communication skills & the ability to get on well with customers & colleagues
  • A full driver’s license is a must
  • This position is based primarily in Dublin but travel to other counties may be required from time to time

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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