Support Engineer (Level 3)

Support Engineer (Level 3) Image
Support Engineer (Level 3)

Dublin

Permanent

€55,000 - €65,000

Ref: E8332JD

Job Description

My Dublin based client is looking for a Level 3 Support Engineer to join the team for a permanent position.

Support Engineer (Level 3)

Job Responsibilities

-Supporting upwards of 2000 users

-Supporting and managing over 100 sites and two data centres

-Assist with ongoing support and maintenance of the Group’s Systems and Services through incident and problem management

-Provide third level technical support and meet our Customer SLAs

-Liaise with other Level 3 Support Team Resources and 3rd party providers.

-Clearly communicate technical solutions in an user friendly and professional manner

-Escalation of issues to the IT Level 3 Support Manager

-Report on status of all Technical Team incidents, Problems and Changes

-Report accurately on Project delivery dates

-Analyse, build and implement effective changes to core business systems

-Creating and Updating of our Knowledge Management system

-Be able to operate within the ITIL Framework processes used by the IT Department

-Meeting Project Deadlines

Experience Required

-Must be ITIL Foundation Certified

-VCP Certified (Desirable)

-MCSA Certified (Desirable)

-O365 or Azure Administration Certification

-Must be able to demonstrate excellent Support Skills for Level 3 incident management

-Willing and capable to work well within a team environment

-Has capacity to inspire and motivate others

-Effective communicator

-Analytical thinker, with a systematic approach to decision making and problem solving

-Demonstrates drive and commitment

-Continue to gain IT certifications to improve technical knowledge

-High drive and determination/positive mental attitude

Essential and Desirable Skills

-Skype or Teams experience desirable

-Mobile App deliver experience desirable

-Wireless Networks Experience desirable

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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