Support Engineer – Level 2

Support Engineer – Level 2 Image
Support Engineer – Level 2

Dublin City Centre / North

Permanent

Depending on experience

Ref: E2832NB

Job Description

My Dublin based client is recruiting for a Field Support Engineer - Level 2 to join the team. This a permanent role.

Overview

My Dublin based client is recruiting for a Field Support Engineer – Level 2 to join the team. This role will involve field based support and installation. A full driving licence is required for this role.

Responsibilities

  • Configuration, build & installation of high-end workstations, laptops & server infrastructure
  • IT support, covering hardware and software for laptops, desktops and servers & Office 365 deployments
  • Project Support – Assist with technical projects and other delegated tasks as required
  • Planned Preventative maintenance – Monitor and maintain business systems, Verify Daily Processes & ensure success of system backups
  • Configuration of network security solutions including firewalls & anti-virus deployments
  • Utilise call logging software to record and resolve user incidents within specified SLA’s
  • Diagnose and troubleshoot issues by applying technical expertise, product knowledge, communication and problem solving skills

Working knowledge of and experience in

  • Desktop OS (Windows 7 to 10), Windows Server (desirable)
  • Working knowledge of Active Directory
  • Knowledge of Web Services: Dropbox, Office 365, Azure etc.
  • • Experience with PC/Workstation installation, including networking
  • Working knowledge of MS Office & some Autodesk applications (desirable)

The basic requirements to be successful in this role are

  • Minimum of 2 years commercial experience in a similar technical support role.
  • Fluent in English
  • Must have at least Microsoft MCP qualification
  • Good inter-personal and communications skills

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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