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Support Analyst

Support Analyst
Wicklow 2 €25,000 - €30,000 Ref: E16796NB

Job Description

My Wicklow based client is looking for a Support Specialist. This would be an ideal role for a candidate to grow their skills within the company.

Overview

Due to expansion I’m currently recruiting for a  Support Analyst role available with a South Dublin based client. The role will involve working within a team and supporting customers within Ireland / Europe.

Duties / Experience

  • Providing Technical Support to all customers via telephone, e-mail and the web.
  • Identifying and prioritising customer support queries.
  • Working through customer queries & plans of action to be taken.
  • Using all technical resources to assist with all customer requests.
  • Demonstrating superior customer service in handling enquiries.
  • Additional duties when necessary.
  • Previous Support experience is required.
  • Approach to problem solving, decision making.
  • Be able to work as part of a team
  • Computer Science Degree required

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
Tel: 01 286 6666
Email: nicola@eolas.ie
Connect with me
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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