Solution Consultant

Job Responsibilities

• Lead change and develop solutions for our customers that improve the overall level of service;
• Be a market analyst, evaluate and examine the CRM market place, the product roadmap and suggest improvements to the business where necessary;
• Gather requirements, develop design specification documents and also perform tasks such as configuration, testing, data manipulation and documentation;
• Lead on our internal systems and add efficiency to our business through automation of tasks within the CRM;
• Work with the delivery team to deliver quality solutions to our customers incl specification of requirements for Logic Hooks, Integrations; etc
• Support our sales team with pre-sales activity and solution design;
• Support the CTO in the estimation process and implement changes when required;
• Where appropriate, undertake delivery of product training either on-site or remotely.

Experience Required

• The ability to understand business processes, analyse needs and conduct a mapping between them and a configurable CRM product;
• Experience with SugarCRM, Salesforce, Hubspot or Monday.com would be advantageous.
• Have the ability to configure, implement and demonstrate product features;
• Aptitude for technology-led solutions to business challenges;
• Capacity to evaluate the CRM marketplace, the product roadmap and suggest improvements to the business where necessary;
• The ability to work remotely as part of a distributed team & visit customer sites on an occasional basis;
• The ability to communicate with the delivery team where needed, and ensure a perfect fit between the customer need and delivered solution;

Educational Requirements

• The ideal candidate will have a business management or business administration 3rd level qualification.