Software Test and Support Analyst

Software Test and Support Analyst
Dublin 2 Negotiable Ref:

Job Description

My Dublin based client is looking for a Software Test and Support Analyst to join their existing team on a fixed term contract.

Job Responsibilities

  • Define and understand user requirements
  • Develop test case and testing scenarios
  • Review and analyse requirements and technical designs
  • Ensure systems meet the specific requirements
  • Perform in-depth testing of systems
  • Monitoring systems once they’re in place and supporting the users with their queries.
  • Record Change Requests (CRs) and System issues.
  • Ownership of software issue resolutions with vendors on behalf of the organisation
  • Manage user expectations and define technical/ business scope.
  • Create functional and technical user cases
  • Provide training to others on new systems and changes
  • Raise issues found in issue system, providing appropriate information to enable programmers replicate, understand and resolve issue. Re-Test issue to confirm issue is resolved.  Manage prioritisation of issues and be active driver for progressing issue resolution.
  • Engage vendors on issue resolution.
  • Data Analysis from legacy and new applications.

Essential and Desirable Skills

  • C++ / C# / selenium
  • Exposure working with tools such as Selenium, SOAP UI/Ready API, Browser-stack, ARD, JIRA, TFS, GIT, Cucumber
  • Good problem solving and multitasking skills
  • Proficient in MS Excel, PowerPoint, Word
  • Ability to work effectively with both internal users and vendors
  • Excellent verbal and written communication skills

Experience Required

  • 4+ years’ experience in a similar role
  • Experience working with project life cycles, both waterfall and agile.

Educational Requirements

A third level degree in a related area or relevant work experience in lieu.

Working Hours & Benefits

  • 26 Days Annual Leave
  • Pension Scheme
  • Gym
  • Sports and Social Club

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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