Software Test and Support Analyst

Job Responsibilities

• Define and understand user requirements
• Develop test case and testing scenarios
• Review and analyse requirements and technical designs
• Ensure systems meet the specific requirements
• Perform in-depth testing of systems
• Monitoring systems once they’re in place and supporting the users with their queries.
• Record Change Requests (CRs) and System issues.
• Ownership of software issue resolutions with vendors on behalf of the organisation
• Manage user expectations and define technical/ business scope.
• Create functional and technical user cases
• Provide training to others on new systems and changes
• Raise issues found in issue system, providing appropriate information to enable programmers replicate, understand and resolve issue. Re-Test issue to confirm issue is resolved.  Manage prioritisation of issues and be active driver for progressing issue resolution.
• Engage vendors on issue resolution.
• Data Analysis from legacy and new applications.

Essential and Desirable Skills

• C++ / C# / selenium
• Exposure working with tools such as Selenium, SOAP UI/Ready API, Browser-stack, ARD, JIRA, TFS, GIT, Cucumber
• Good problem solving and multitasking skills
• Proficient in MS Excel, PowerPoint, Word
• Ability to work effectively with both internal users and vendors
• Excellent verbal and written communication skills

Experience Required

• 4+ years’ experience in a similar role
• Experience working with project life cycles, both waterfall and agile.

Educational Requirements

A third level degree in a related area or relevant work experience in lieu.

Working Hours & Benefits

• 26 Days Annual Leave
• Pension Scheme
• Gym
• Sports and Social Club