Software Support Technician

Software Support Technician
Dublin 2 Negotiable Ref:

Job Description

My Client is looking for a software support technician who is hungry to learn and progress in this ever expanding IT company

Job Responsibilities

  • Provide email/Phone support to all customers
  • Resolve customer queries within the agreed SLA
  • Document all support issues into the internal CRM system
  • Work with the support manager to enhance and improve the customer service process
  • Keep up to date with the ever changing trends in IT Technology
  • Maintain the internal systems/servers

Experience Required

  • 2 + Years in technical support role
  • Experience troubleshooting web applications (PHP etc)
  • Experience with Linux/Windows servers
  • Strong networking background

Essential and Desirable Skills

  • Experience with Apache/IIS web server technologies
  • Linux  Background

Educational Requirements

  • Bachelors degree or higher or field related qualification

Working Hours & Benefits

  • Hybrid/Remote work
  • Excellent career progression
  • Wellbeing Program
  • Pension

Consultant Details

Alan Kane's Profile Picture
Name: Alan Kane
Title: Technical Recruiter
Tel: 01 2866666
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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