Software Support Specialist

Software Support Specialist Image
Software Support Specialist

Dublin City Centre

Permanent

Negotiable

Ref: E6328NB

Job Description

My Dublin City Centre based client is recruiting for an Support Specialist for a roll out project. This role is a 12 month FTC with a view going longer.

My Dublin City Centre based client is recruiting for an Software Support Specialist for a roll out project. This role is a 12 month FTC with a view going longer.

Job Responsibilities

  • Ideally looking for someone with a background originally in an IT Desktop / Helpdesk support and has since moved away from this to applications.
  • Experience providing Windows desktop support, including Windows 10
  • Previous experience with upgrades e.g. Office and Windows 7 & 10
  • Knowledge of Active Directory, creating, modifying & testing Group Policy an advantage
  • Application testing, piloting and assisting with new rollouts
  • Preparation of installation files and bespoke configurations
  • Strong Office support skills including application integrations with Office
  • SQL maintenance, scripting and reporting
  • Windows Server (various) experience
  • Strong trouble-shooting and problem-solving skills
  • Risk Management – Comply with all of the clients policies & procedures; attend risk briefings & support clients-wide risk management initiatives. Adhere to the file review and closure process and ensure all open and in-active matters are reviewed and closed as appropriate.
  • Information Security – Support implementation of the client’s Information Security Management and comply with the clients Information Security Statement
    o Adhere to data classifications and handling rules
    o Report Breach of Policy, Incident or Security Weakness
  • Staff may be requested to carry out such reasonable tasks as may from time to time occur
  • The ability to logically troubleshoot problems to a satisfactory resolution
  • Proven experience in working with a team implementing technical upgrades/changes and migration strategies.

Experience Required

  • SQL maintenance, scripting and reporting
  • Strong Office support skills including application integrations with Office
  • Windows Server (various) experience
  • Preparation of installation files and bespoke configurations

Essential and Desirable Skills

  • Out of hours and weekend work will be required from time to time

Educational Requirements

Relevant 3rd level Computer Science Degree

Working Hours / Benefits

  • 40 hour working week
  • VHI
  • Life Assurance
  • Annual Leave plus 2 company days
  • Pension

 

 

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

Apply for Job

Not what you're looking for?

If this isn't the job for you then why not reach out to one of our consultants today and send us your CV so we can find the one that is?

Reach out to a Consultant