Software Support Specialist
Dublin City Centre
2
Negotiable
Ref:
Job Description
My Dublin City Centre based client is recruiting for an Support Specialist for a roll out project. This role is a 12 month FTC with a view going longer.
My Dublin City Centre based client is recruiting for an Software Support Specialist for a roll out project. This role is a 12 month FTC with a view going longer.
Job Responsibilities
- Ideally looking for someone with a background originally in an IT Desktop / Helpdesk support and has since moved away from this to applications.
- Experience providing Windows desktop support, including Windows 10
- Previous experience with upgrades e.g. Office and Windows 7 & 10
- Knowledge of Active Directory, creating, modifying & testing Group Policy an advantage
- Application testing, piloting and assisting with new rollouts
- Preparation of installation files and bespoke configurations
- Strong Office support skills including application integrations with Office
- SQL maintenance, scripting and reporting
- Windows Server (various) experience
- Strong trouble-shooting and problem-solving skills
- Risk Management – Comply with all of the clients policies & procedures; attend risk briefings & support clients-wide risk management initiatives. Adhere to the file review and closure process and ensure all open and in-active matters are reviewed and closed as appropriate.
- Information Security – Support implementation of the client’s Information Security Management and comply with the clients Information Security Statement
o Adhere to data classifications and handling rules
o Report Breach of Policy, Incident or Security Weakness
- Staff may be requested to carry out such reasonable tasks as may from time to time occur
- The ability to logically troubleshoot problems to a satisfactory resolution
- Proven experience in working with a team implementing technical upgrades/changes and migration strategies.
Experience Required
- SQL maintenance, scripting and reporting
- Strong Office support skills including application integrations with Office
- Windows Server (various) experience
- Preparation of installation files and bespoke configurations
Essential and Desirable Skills
- Out of hours and weekend work will be required from time to time
Educational Requirements
Relevant 3rd level Computer Science Degree
Working Hours / Benefits
- 40 hour working week
- VHI
- Life Assurance
- Annual Leave plus 2 company days
- Pension
