Software Engineer – Customer Support Team

Software Engineer – Customer Support Team Image
Software Engineer – Customer Support Team

Dublin

Permanent

€50,000 - €60,000

Ref: E9715SC

Job Description

My Dublin Client is looking for a Software Engineer with Customer Support/ Technical Support Experience to join their team on a permanent basis

Job Responsibilities

  • Provide customers with Production and Development support
  • Provide Technical Support for the clients software solutions
  • Cooperate with Product, Delivery, Engineering teams
  • Support DBA teams
  • Clearly describe technical content

Experience Required

  • Minimum of 2 years experience working in a customer facing / technical support environment
  • Experience in troubleshooting complex software
  • Comfortable working under pressure and on a busy team
  • Experience working on multi-threaded application
  • Professional knowledge of telecom networks, OSS/BSS applications and associated protocols

Essential and Desirable Skills

  • Java Programming experience – Python or Ruby may be accepted
  • Unix/Linux experience
  • Wireshark experience
  • Scripting using Shell or Perl

Educational Requirements

  • Relevant Computer Science, Engineering, Information Technology or equivalent degree

Working Hours & Benefits

  • 37.5 hours per week
  • Flexible work hours
  • Some remote work on offer
  • Bonuses
  • Pension Scheme- 5% employee and 5% employer contribution
  • Life Assurance- 4 x salary
  • Permanent Health Insurance- which kicks in after 26 weeks
  • Healthcare Scheme- Laya Healthcare- Simply Connect Plus plan which covers yourself
  • Annual Leave- 21 days rising to 26
  • Fruit Mornings & Wednesday Breakfast mornings
  • Annual Tax Saver Travel Ticket
  • Cycle to Work scheme

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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