Software Engineer – Customer Support

Software Engineer – Customer Support Image
Software Engineer – Customer Support

Dublin West



Ref: E9289SC

Job Description

Dublin West Client is looking for a Software Engineer with Customer Support Experience to join their team on a permanent basis

Job Responsibilities

  • Act as the Single Point of Contact for troubleshooting technical issues in customer production systems
  • The engineer will be part of the customer facing Support team
  • Cooperate with Product, Delivery, Engineering teams
  • Support DBA teams
  • Assisting delivery of new product releases
  • Clearly describe technical content
  • Troubleshoot complex software solutions

Experience Required

  • Experience working on multi-threaded application
  • Professional knowledge of telecom OSS/BSS applications and associated protocols
  • Understanding of telecom networks and technologies
  • Experience in customer support and committed to delivering excellence
  • Proven track record of working in a customer facing support environment
  • Excellent communication skills and have a customer focused mindset

Essential and Desirable Skills

  • Previous experience in using different programming languages, such as Java, Python, Ruby, Shell, etc
  • Strong Unix/Linux experience
  • Hands on experience in Wireshark and application statistics analysis
  • Scripting using Shell, TCL, DCL, Perl, etc
  • Knowledge of RDBMS, NoSQL, XML, SOAP, REST, Diameter, and other TCP/IP protocols is strongly desirable
  • Experience developing solutions using tools such as IDEs, source code and deployment controls systems, automated build and test systems is also highly desirable

Educational Requirements

  • Relevant Computer Science, Engineering, Information Technology or equivalent degree

Working Hours & Benefits

  • 37.5 hours per week
  • Flexible work hours
  • Some remote work on offer
  • Bonuses
  • Pension Scheme- 5% employee and 5% employer contribution
  • Life Assurance- 4 x salary
  • Permanent Health Insurance- which kicks in after 26 weeks
  • Healthcare Scheme- Laya Healthcare- Simply Connect Plus plan which covers yourself
  • Annual Leave- 21 days rising to 26
  • Fruit Mornings & Wednesday Breakfast mornings
  • Annual Tax Saver Travel Ticket
  • Cycle to Work scheme

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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