Software Account Manager

Software Account Manager Image

Software Account Manager

Dublin City Centre

Permanent

Negotiable

Ref: E1466PK

Job Description

I am looking for an Account Manager to join a dynamic and innovative client in Dublin City Centre on permanent basis.

Overview:

My client is looking for an experienced Software Account Manager to join their team and work in the B2B environment. This role may require up to 25% travel.

Responsibilities: 

  • Provide product technical support for assigned accounts.
  • Understand client’s business objectives/impact and apply your expertise to timely resolve issues and ensure customer success.
  • Act as a technical owner to assigned accounts, working with the customer through planning and execution needs as required.
  • Go beyond break-fix support by becoming a true technical partner to the customers and help shape their strategy and security programs.
  • Meet regularly with strategic clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, best practices, and drive forward looking security programs.
  • Be the advocate and voice for customer requirements and challenges within various teams.
  • Direct crisis and incident response, working with the Customer Success team, other support teams and engineering teams to ensure timely resolution, while communicating effectively with customers.
  • Maintain strong technical knowledge of product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues.

Requirements:

  • Knowledge of project management and strong account management skills.
  • 3+ years of hands-on experience with Linux, including supporting Linux-based applications
  • 3+ years of Networking Experience
  • Very strong customer service and excellent communications skills, both written and oral
  • Adaptable and willing to learn new technologies.
  • Standout colleague who thrives in a team environment and can also make decision independently.
  • Strong drive to look at challenges and help define solutions.
  • SQL experience is a plus
  • Scripting language experience is a plus
  • Penetration Testing is a plus

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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