Service Integration Manager

Service Integration Manager
Dublin 2 Negotiable Ref:

Job Description

Experienced Service Integration Manager required for a large Financial Services client in Dublin in a permanent role.

Job Responsibilities

You will be accountable for Service Integration, along with Governance for the management of Service Providers performance against the contracted and agreed service levels.

The successful applicant must have an in-depth understanding of Service Integration Management, Service Management, Governance frameworks, strong knowledge of practices and protocols, experience in working with 3rd Party vendors/partners/suppliers, operational risk management & expertise of the IT Operations, including IT practices.

•    Ensure successful delivery of 3rd Party Services in line with agreed service levels and contractual service obligations
•    Integration of IT service delivery for all ITIL processes across internal Business Units, IT and multiple 3rd Party IT providers
•    Responsible for overall service delivery from  key partners
•    Responsible for IT Service Design & Performance, Continual Service Improvement and Service Catalogue Management

•    Manage an IT Service Integration and Service Management team

Experience Required

•    Minimum 10 years’ experience in relevant management roles, managing multiple projects. Candidates who have worked as Operations or Service Delivery Manager will be preferred.
•    Strong analytical and problem-solving skills
•    Proven ability to undertake and manage complex business projects to assist in driving transformational change across the business with realisable benefits.
•    Extensive Experience in vendor management.
•    Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
•    ITIL V3 Expert – Desirable.
•    SIAM Certified will be preferred.
•    Experience in managing the development and implementation of solutions for all phases of the project life cycle.
•    Understanding of Lean, Agile and DevOp

Educational Requirements

Degree or equivalent experience in IT, Computing or similar engineering / accounting / science discipline.

Working Hours & Benefits

•    Competitive salary with annual review
•    Annual company & performance-based bonus
•    Contributory pension scheme (up to 10% employer contributions)
•    Life Assurance
•    Generous annual leave plus Bank Holidays
•    Employee discounts

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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