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Service Integration Manager

Service Integration Manager
Dublin Permanent Negotiable Ref: E14191SD

Job Description

Experienced Service Integration Manager required for a large Financial Services client in Dublin in a permanent role.

Job Responsibilities

You will be accountable for Service Integration, along with Governance for the management of Service Providers performance against the contracted and agreed service levels.

The successful applicant must have an in-depth understanding of Service Integration Management, Service Management, Governance frameworks, strong knowledge of practices and protocols, experience in working with 3rd Party vendors/partners/suppliers, operational risk management & expertise of the IT Operations, including IT practices.

•    Ensure successful delivery of 3rd Party Services in line with agreed service levels and contractual service obligations
•    Integration of IT service delivery for all ITIL processes across internal Business Units, IT and multiple 3rd Party IT providers
•    Responsible for overall service delivery from  key partners
•    Responsible for IT Service Design & Performance, Continual Service Improvement and Service Catalogue Management

•    Manage an IT Service Integration and Service Management team

Experience Required

•    Minimum 10 years’ experience in relevant management roles, managing multiple projects. Candidates who have worked as Operations or Service Delivery Manager will be preferred.
•    Strong analytical and problem-solving skills
•    Proven ability to undertake and manage complex business projects to assist in driving transformational change across the business with realisable benefits.
•    Extensive Experience in vendor management.
•    Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
•    ITIL V3 Expert – Desirable.
•    SIAM Certified will be preferred.
•    Experience in managing the development and implementation of solutions for all phases of the project life cycle.
•    Understanding of Lean, Agile and DevOp

Educational Requirements

Degree or equivalent experience in IT, Computing or similar engineering / accounting / science discipline.

Working Hours & Benefits

•    Competitive salary with annual review
•    Annual company & performance-based bonus
•    Contributory pension scheme (up to 10% employer contributions)
•    Life Assurance
•    Generous annual leave plus Bank Holidays
•    Employee discounts

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
Tel: 01 286 6666
Email: stephen@eolas.ie
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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Latest Reviews

It was a wonderful experience throughout the recruitment process. Luke Prendergast dealt and assisted me with every step in a very professional manner.
Khushpinder Singh
Khushpinder Singh
12:24 17 Jan 23
I'm currently contracting through Eolas and I couldn't recommend them enough. Everything from interviews through to supporting on boarding has been very efficient. I've dealt primarily with Stephen Daly for recruitment, he's a gentleman, very competent and always available for questions. Also Berilyn Teeling my accounts contact is very friendly and professional.One stand out feature is the communication between agents in Eolas. When you take the time to reply with feedback to one of the Eolas agents about a proposed role that isn't for you, you'll be contacted about a position that suits you if one arises!
Christopher Casey
Christopher Casey
11:44 17 Jan 23
It was an amazing experience with Eolas recruitment team.Caoimhe Cronin was very helpful all the way through the recruitment process. I would say it was one of the best HR experiences I have with Caoimhe.Thank you for all your help and support.
aitham vinay
aitham vinay
15:14 09 Jan 23
Excellent experience going through the recruitment process with Eolas Recruitment as a job seeker. Alan was superb in keeping me up to date and preparing me for the various interview rounds. I can highly recommend.
Thomas O'Brien
Thomas O'Brien
14:04 09 Jan 23
My experience with Eolas was great. It was a pleasure dealing with Alan Kane. He was extremely professional and helpful throughout the process.He kept me up to date with my progress after the interview. I would higly recommend Alan and Eolas team.
Komal Joshi
Komal Joshi
14:10 03 Jan 23
Alan and Peter were great at onboarding me through the process. They helped to give me whatever resources and understanding I needed in order to settle my nerves at every step of the way and I couldn't be more grateful for their help! Highly recommend.
Tadhg Deeney
Tadhg Deeney
14:50 24 Dec 22
I was with Caroline on securing a position with a tech company.The job specification on the position was clear. I was also able to get a salary range the position offered and not "competitive salary" answer.The company I applied for was a bit slow at getting back. Eolas followed up with what the delay was and kept me up to date with what was happening.Got interviews: YesGot Job Specs: YesGot Salary Range: YesGot Position: YesThomas
Tom Walsh
Tom Walsh
16:22 08 Dec 22
I had a great experience working with Peter Kirby and Caoimhe Cronin at Eolas. They are very professional and very communicative. I received supports and adviceseach step through the whole process. I would highly recommend Eolas. Thanks a million!
Wei Duan
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18:50 22 Nov 22
From the initial discussion about my role through, the vetting, onboarding and right through to the invoicing and payment process the experience with Eolas has been first rate. Luke helped me highlight the items on the CV that the client was looking for and Stephen gave me solid advice about how to invoice in Euros from a UK company. Stephen advised me to open a euro account. Advice which I initially ignored...at my cost...the Royal Bank of Scotland creamed 4.6% of my first invoice! Next time I will listen to the voice of experience.
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Tony Hasler
08:51 18 Nov 22
I had an incredible experience with Eolas and Peter Kirby. I was prepped for my interview and received regular updates throughout the process. By far, the best experience I’ve had with a recruiter and would thoroughly recommend.
Liane Mulvaney
Liane Mulvaney
18:56 25 Oct 22
I would highly recommend Eolas recruitment. Have been placed in a couple of roles during my career and have always found the team to be very competent, honest and efficient.
Finbar Pimlott
Finbar Pimlott
15:04 24 Oct 22
Fantastic support received from Sean Prendergast. He went above and beyond to match my experience and interest to the role and company, gave me great preparation for the interview and kept me fully informed every step of the way. He was professional and personable, and I would highly recommend his services.
Katie O' Connor
Katie O' Connor
15:19 21 Oct 22
One of the best recruitment companies in Ireland. Alan from Eolas helped me right from day 1 of my process and is even catching up with me after getting an offer letter. A big thanks to Eolas and Alan for their commitment in getting candidates the right job in top companies.
Dheeraj Shetty
Dheeraj Shetty
16:49 20 Oct 22
My experience with Eolas was a fantastic one It was a pleasure dealing with Peter Kirby who was very professional. Throughout the interview process his advice and guidance proved to be extremely helpful. I received help preparing for my interview. I was thoroughly informed about what the interview was going to be like. I was also kept up to date with my progress after the interview. The turnaround time was phenomenal! I recommend the Eolas team to anyone searching for a new position.
Rowena Bisschoff
Rowena Bisschoff
12:20 10 Oct 22
Peter Kirby from Eolas Recruitment has been a great help throughout the hiring process. He had contacted me for a potential opportunity and assisted me right from interview preparation to the offer confirmation. He was a great help for seamless communication with the company and clarified all my doubts in the timely fashion.
Shamali Naik
Shamali Naik
12:56 06 Oct 22
My recent experience with Eolas was excellent and refreshing. Nicola is a total professional and guided me through the interview process ensuring I was well prepared, following up after each stage and providing useful insight and tips. Best recruiter I have dealt with hands down.
Declan Cox
Declan Cox
07:28 28 Sep 22
it was a pleasure engage a new Job with Eolas Recruitment, Nicola Byrne assisted me a quite accurate. she did her job in transparent mode for me. the communication was fluid between both ways. Eolas is highly recommended.
Aldo Franceskini
Aldo Franceskini
22:00 27 Sep 22
Stephen is a dedicated, professional and efficient consultant. He provided exceptional support throughout the recruitmemt process.Thank you Stephen for an effortless process in acquiring my current contract. It has been a great experience.
Cristina Brescanu
Cristina Brescanu
18:47 26 Sep 22
My experience with Eolas Recruitment was absolutely excellent. I dealt with Caoimhe for the whole process and she couldn’t have been more helpful and supportive if she tried, from start to finish she was there to help me with whatever I needed be it tips or answering questions I was confused about or even keeping in contact with the employer for me, we regularly spoke on the phone where she made the whole process smooth and easy and I can not thank her enough for everything she has done for me. 12/10 service.
Ben Flood
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15:29 16 Sep 22
Great experience working with Eolas. Pete was very professional and efficient from the first application until the final offer.
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10:10 16 Sep 22
george lynch
george lynch
08:04 14 Sep 22
I've had a great experience with Eolas and with their staff who are always keeping me informed and giving me professional advice. Specifically, Stephen Daly, who has always been kind and very patient with me as I started out on my new recruitment journey.
Maria Strozynska
Maria Strozynska
08:35 08 Sep 22
The guys at Eolas are really professional and the recruitment process is one of the smoothest and most communicative I’ve ever experienced. Caoimhe, Alan and Peter made landing a great role feel like a walk in the park. I definitely recommend!
Folarin Samuel
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11:16 10 Aug 22
Eolas supported well during my recruitment journey.
santosh chougule
santosh chougule
16:23 08 Aug 22
Very impressed with the people I’ve come across during the recruitment process! It was a great experience and I reckon Eolas Recruitment is undoubtedly one of the best agencies out there.
Jerin George
Jerin George
15:47 05 Aug 22
Peter Kirby provided me with excellent guidance, advice and communication throughout my recruitment experience. Ably supported by Caoimhe Cronin, any questions and follow ups I had were addressed promptly. Overall I have experienced a speedy and very pleasant experience with the Eolas team. Thank you all. I recommend Peter, Caoimhe and Eolas Recruitment for any recruitment needs.
Peter Sheerin
Peter Sheerin
10:43 05 Aug 22
Incredible work, Sean found me a great job with all the criteria I had asked for, saw me through my interview and gave me some excellent tips on how to get the job and alas, I got the job! I would highly recommend this company to all my friends and family! Thanks again, you are all amazing!”
vipin yadav
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09:50 05 Aug 22
Stephen Daly was a great agent to work with, extremely helpful while I was trying to on board on to a new contract while I was abroad on holiday. Eolas’ support after contract start was also spot on.
kennymclean1975
kennymclean1975
19:15 04 Aug 22
My experience with Eolas has been excellent. The team maintained constant communication throughout and the on boarding process was simple and straightforward forward.
Ryan Collins
Ryan Collins
17:22 04 Aug 22
My experience working with Eolas was and remains excellent. I had not contracted before, so they explained everything I needed to know and informed me of who else I had to contact within related organisations, to complete my preparation for and to facilitate the expeditious engagement of my first contract. Stephen Daly walked me through my contract and all other related matters, their online personal account and documentation system is excellent. Stephens support and communications were always timely and absolute, no query was too large or small, all were answered quickly and comprehensibly. I could not recommend Eolas more, they are a completely professional, reliable and supportive oganisation and I am happy to remain with them going forward.
Derek Teehan
Derek Teehan
16:23 04 Aug 22
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