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Service Integration Manager

Service Integration Manager
Dublin Permanent Negotiable Ref: E14191SD

Job Description

Experienced Service Integration Manager required for a large Financial Services client in Dublin in a permanent role.

Job Responsibilities

You will be accountable for Service Integration, along with Governance for the management of Service Providers performance against the contracted and agreed service levels.

The successful applicant must have an in-depth understanding of Service Integration Management, Service Management, Governance frameworks, strong knowledge of practices and protocols, experience in working with 3rd Party vendors/partners/suppliers, operational risk management & expertise of the IT Operations, including IT practices.

•    Ensure successful delivery of 3rd Party Services in line with agreed service levels and contractual service obligations
•    Integration of IT service delivery for all ITIL processes across internal Business Units, IT and multiple 3rd Party IT providers
•    Responsible for overall service delivery from  key partners
•    Responsible for IT Service Design & Performance, Continual Service Improvement and Service Catalogue Management

•    Manage an IT Service Integration and Service Management team

Experience Required

•    Minimum 10 years’ experience in relevant management roles, managing multiple projects. Candidates who have worked as Operations or Service Delivery Manager will be preferred.
•    Strong analytical and problem-solving skills
•    Proven ability to undertake and manage complex business projects to assist in driving transformational change across the business with realisable benefits.
•    Extensive Experience in vendor management.
•    Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
•    ITIL V3 Expert – Desirable.
•    SIAM Certified will be preferred.
•    Experience in managing the development and implementation of solutions for all phases of the project life cycle.
•    Understanding of Lean, Agile and DevOp

Educational Requirements

Degree or equivalent experience in IT, Computing or similar engineering / accounting / science discipline.

Working Hours & Benefits

•    Competitive salary with annual review
•    Annual company & performance-based bonus
•    Contributory pension scheme (up to 10% employer contributions)
•    Life Assurance
•    Generous annual leave plus Bank Holidays
•    Employee discounts

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Principal Consultant
Tel: 01 286 6666
Email: stephen@eolas.ie
Connect with me
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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My recent experience with Eolas was excellent and refreshing. Nicola is a total professional and guided me through the interview process ensuring I was well prepared, following up after each stage and providing useful insight and tips. Best recruiter I have dealt with hands down.
Declan Cox
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it was a pleasure engage a new Job with Eolas Recruitment, Nicola Byrne assisted me a quite accurate. she did her job in transparent mode for me. the communication was fluid between both ways. Eolas is highly recommended.
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22:00 27 Sep 22
Stephen is a dedicated, professional and efficient consultant. He provided exceptional support throughout the recruitmemt process.Thank you Stephen for an effortless process in acquiring my current contract. It has been a great experience.
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My experience with Eolas Recruitment was absolutely excellent. I dealt with Caoimhe for the whole process and she couldn’t have been more helpful and supportive if she tried, from start to finish she was there to help me with whatever I needed be it tips or answering questions I was confused about or even keeping in contact with the employer for me, we regularly spoke on the phone where she made the whole process smooth and easy and I can not thank her enough for everything she has done for me. 12/10 service.
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I've had a great experience with Eolas and with their staff who are always keeping me informed and giving me professional advice. Specifically, Stephen Daly, who has always been kind and very patient with me as I started out on my new recruitment journey.
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I had a great experience with Eolas.I got help preparing for my interview. I was thoroughly informed about what the interview was going to be like. I was also kept up to date with my progress after the interview. Nicola kept in touch with me even after I started the job to make sure everything was okay.I would highly recommend Nicola :)
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The guys at Eolas are really professional and the recruitment process is one of the smoothest and most communicative I’ve ever experienced. Caoimhe, Alan and Peter made landing a great role feel like a walk in the park. I definitely recommend!
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Peter Kirby provided me with excellent guidance, advice and communication throughout my recruitment experience. Ably supported by Caoimhe Cronin, any questions and follow ups I had were addressed promptly. Overall I have experienced a speedy and very pleasant experience with the Eolas team. Thank you all. I recommend Peter, Caoimhe and Eolas Recruitment for any recruitment needs.
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Incredible work, Sean found me a great job with all the criteria I had asked for, saw me through my interview and gave me some excellent tips on how to get the job and alas, I got the job! I would highly recommend this company to all my friends and family! Thanks again, you are all amazing!”
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My experience with Eolas has been excellent. The team maintained constant communication throughout and the on boarding process was simple and straightforward forward.
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My experience working with Eolas was and remains excellent. I had not contracted before, so they explained everything I needed to know and informed me of who else I had to contact within related organisations, to complete my preparation for and to facilitate the expeditious engagement of my first contract. Stephen Daly walked me through my contract and all other related matters, their online personal account and documentation system is excellent. Stephens support and communications were always timely and absolute, no query was too large or small, all were answered quickly and comprehensibly. I could not recommend Eolas more, they are a completely professional, reliable and supportive oganisation and I am happy to remain with them going forward.
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I had a great chance to work with Peter. The company that i was hired for was looking for a technical role that was really difficult to fill in.Peter assisted me on all the screening process and also on getting my Critical Skills work permit.Wonderful experience and Highly recommended!
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