Service Desk Team Lead

Service Desk Team Lead
Dublin Permanent Negotiable Ref:

Job Description

My Dublin based client is looking for Service Desk Team Lead to help lead a small team of 3 for a well-established Service Desk team (European).

Responsibilities

  • The person will manage and lead a small Incident Support team.
  • You will team lead and manager all training, functions for the team.
  • Make sure the team manages all tickets and Incidents as per SLA’s
  • Work with other managers within the IT team and sit with the management team.

Core skills

  • Someone who has 5 years plus experience in lead / manager Service Desk / Incident Response Team.
  • The right person must hold a ITIL Certification or have a strong background working in an ITIL model.
  • Ideally someone who has a background in MS Exchange & Active Directory, Jira, Monitoring systems and general networking.
  • The right person must have excellent Communication skills.
  • Someone who has previous team lead or management skills (manage a small team)
  • A strong background in SLA/ Ticketing and incident management

Education/ Experience

  • Must have a 3rd level certification
  • ITIL certification nice to have
  • Minimum 5 years Experience

Consultant Details

Alan Kane's Profile Picture
Name: Alan Kane
Title: Technical Recruiter
Tel: 01 2866666
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