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Service Desk Team Lead

Service Desk Team Lead
Dublin Permanent Negotiable Ref: E18767AK

Job Description

My Dublin based client is looking for Service Desk Team Lead to help lead a small team of 3 for a well-established Service Desk team (European).

Responsibilities

  • The person will manage and lead a small Incident Support team.
  • You will team lead and manager all training, functions for the team.
  • Make sure the team manages all tickets and Incidents as per SLA’s
  • Work with other managers within the IT team and sit with the management team.

Core skills

  • Someone who has 5 years plus experience in lead / manager Service Desk / Incident Response Team.
  • The right person must hold a ITIL Certification or have a strong background working in an ITIL model.
  • Ideally someone who has a background in MS Exchange & Active Directory, Jira, Monitoring systems and general networking.
  • The right person must have excellent Communication skills.
  • Someone who has previous team lead or management skills (manage a small team)
  • A strong background in SLA/ Ticketing and incident management

Education/ Experience

  • Must have a 3rd level certification
  • ITIL certification nice to have
  • Minimum 5 years Experience

Consultant Details

Alan Kane's Profile Picture
Name: Alan Kane
Title: Technical Recruiter
Tel: 01 2866666
Email: alan@eolas.ie
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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