Service Desk Senior Manager

Service Desk Senior Manager Image
Service Desk Senior Manager



€80,000 - €90,000

Ref: E9935SP

Job Description

Our Dublin based client is actively looking for a Service Desk Senior Manager to join the team. Excellent opportunity to become part of a well established and respected organization.

Job Responsibilities

  • Command, manage and own Incidents, Requests, Problems, and Changes in accordance with the ITIL framework.
  • Manage the delivery of support services to both ICT and business stakeholders.
  • Manage relationships with various business stakeholders and coordinate all ICT Service Desk support activities.
  • Contribute to the departmental budgets, expenses, cost evaluation, in particular for all Service Desk related projects.
  • Provide regular reports of ICT Service Desk KPI’s in line with agreed SLAs to ICT Senior Management and business stakeholders with a vie for overall continuous improvement for the department.
  • Provide technical guidance and support services on a range of Microsoft technologies.

Experience Required

  • Must have a minimum of 4-5 years’ experience in a similar role with 8-10 years’ experience in IT roles.
  • Experience in implementing ITIL/Service Management Frameworks
  • Experience in a dynamic medium-large sized environment is an advantage
  • Strong problem solving skills
  • Knowledge of ITIL/Service Management frameworks implementation
  • Technical knowledge of general ICT Services
  • Hold a certificate or qualification in relevant IT products/technologies or equivalent experience
  • ITIL certification or significant knowledge from previous work experience

Educational Requirements

  • Ideally hold a Bachelor Degree in Computing, Engineering or relevant degree

Working Hours & Benefits

  • Regular working hours. Office is Monday to Friday

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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