Service Desk Manager

Service Desk Manager Image
Service Desk Manager



€55,000 - €65,000

Ref: E1329NB

Job Description

A top client in Cork is recruiting for a Service Desk Manager to join their existing team. The role will involve developing, managing and maintaining company's IT Infrastructure.


  • Developing, managing and maintaining the company’s IT Infrastructure.
  • Lead all IT infrastructure projects to ensure that we reduce technical debt.
  • Managing a team responsible for systems, networks, telephony, storage and databases, with application support and first line service desk.
  • Lead the dedicated security function. Responsible for the main IT revenue budget, covering licence renewals, telecoms for both voice and data, and the majority of IT service contracts.


  • Working as part of IT management team, agree and implement IT strategy required to implement business strategy•
  • Design and implement Infrastructure technical architecture roadmaps to support IT strategy
  • Manage Service Desk and Service Management function
  • Proactive identification and resolution of technical issues, ensure timely delivery and quality of services, while following a well – documented change management process
  • Design, implement and monitor adherence to Service Level Agreements
  • Deliver infrastructure projects within agreed scope, budget and timescale
  • Manage stakeholders throughout our business
  • Responsible for Disaster Recovery Planning, Backup and Recovery operations and Security Management Personal Attributes
  • Strategic thinker that succeeds through operational excellence
  • Fair leader, negotiator and influencer with natural ability to navigate through organisational complexities
  • Excellent written and oral communication skills with the ability to communicate ideas in both technical and business language
  • Highly self-motivated and directed with keen attention to detail
  • Able to prioritize, delegate and execute tasks in a high-pressure environment
  • Experience working in a target driven, team-oriented, collaborative environment
  • Proven ability to be a hands-on, innovative problem solver, trouble-shooter


  • Microsoft Windows
  • Citrix
  • VMWare
  • Oracle
  • Linux
  • Microsoft Sharepoint
  • Drools and Jboss.
  • At least 10 industry experience – of which at least 5 will have involved leading Infrastructure teams
  • Proven track record leading a team that manages highly available, resilient applications, databases, networks, storage area networks
  • Contact Centre experience would be ideal (but not mandatory), AVAYA platform experience preferred.
  • Third level IT or related qualification

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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