Service Desk Engineer

Service Desk Engineer
Dublin Contract Hybrid Negotiable Ref: 21543

Job Description

Our Dublin based client is looking for a Service Desk Engineer to join their team. This is a daily rate contract role offering excellent daily rates.

Job Responsibilities

  • Serve as the first point of contact for all IT support tickets, inquiries, and issues
  • Troubleshoot, diagnose, and resolve technical issues related to operating systems, hardware, software, and networking.
  • Log all help desk interactions and accurately document issue resolution steps and outcomes.
  • Escalate complex support requests to relevant IT personnel and follow up on the resolution process to ensure timely support.
  • Maintain and update IT knowledge base, ensuring all support procedures are documented and current.
  • Perform routine system monitoring and maintenance tasks, including checking system performance and managing user accounts and permissions.
  • Assist with the configuration and deployment of new and existing IT equipment.

Experience Required

  • Proven experience in a Service Desk or similar customer support role within an IT environment.
  • Experience with ITSM tools such as ServiceNow

Essential and Desirable Skills

  • Exceptional customer service skills and a commitment to resolving user issues efficiently.
  • Strong knowledge of computer systems, mobile devices, and other tech products.
  • Good understanding of network diagnostics, remote desktop support, and basic troubleshooting.

Educational Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field.

 

Consultant Details

Lauren O'Toole's Profile Picture
Name: Lauren O'Toole
Title: Senior Resourcer
Tel: 012866666
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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