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Service Desk Analyst

Service Desk Analyst
Dublin City Centre 2 Negotiable Ref:

Job Description

My Dublin based client is recruiting for a Service Desk Analyst to join the team on a permanent basis.

My Dublin based client is recruiting for a Service Desk Analyst  to join the team on a permanent basis.

Job Responsibilities

  • You will be responsible for the Service Desk which include managing all tickets -Incidents, Requests, Problems, & changes.
  • You will manage the delivery of support services to both ICT and business
  • Manage relationships with various business stakeholders and coordinate all Service Desk support
  • You will provide regular reports of Service Desk KPI’s in line with agreed SLAs to Senior Management & business stakeholders with a view for overall continuous improvement for the
  • Contribute to the departmental budgets, expenses, costing, in particular for all Service Desk related
  • Work with staff to promote, develop, & maintain strong customer service values
  • You will identify key opportunities for continuous improvement to the services provided and customer experience through analyses of data/systems

Experience Required

  • Previous experience leading a Service Desk function, with experience with tools such as Remedy, Service Now or Sysaid
  • Systems orientated with a background in project team working to bring about change
  • Business process analysis and documentation skills
  • Third party, vendor management skills
  • Working in a Project environment under pressure
  • Excellent communication skills with the ability to influence an audience
  • Attention to detail and willingness to question and problem solve
  • Strong relationship building and interpersonal skills

Essential and Desirable Skills

  • Excellent knowledge of Microsoft Office 365, Visio, ITSM platform

Educational Requirements

  • Minimum of 3rd level qualification

Working Hours & Benefits

38 Hour Working Week

Pension

Healthcare

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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