Service Delivery Project Manager

Service Delivery Project Manager Image
Service Delivery Project Manager



€50,000 - €60,000

Ref: E5953SC

Job Description

Kilkenny Global Company requires a Service Delivery Project Manager with strong customer on-boarding experience to join their expanding team on a permanent basis

Job Responsibilities

  • Manage projects to achieve the successful onboarding of new customers and retain current clients across multiple jurisdictions. These projects can run for a period of 3 months to 2 years
  • You will be Service Delivery & Technology Delivery focused supported by an excellent team
  • You will need to have strong project management and delivery experience and preferably experience in finance or HR services
  • Use strong customer service skills, providing a top-quality service throughout the onboarding process
  • Measure and record customer satisfaction and constantly looking to improve
  • Communicate regularly with Senior Management across all the company’s Departments such as HR, Technology, Product, Sales, Marketing, etc.
  • Responsible for all aspects of the commercial process (including invoicing and SLAs relating to the project)
  • Some international travel may also be required for this role

Experience Required

  • 2-3 years’ experience in a Project Management role
  • Excellent knowledge and experience of project methodologies (ideally Agile or Waterfall)
  • Strong exposure to software and service delivery
  • Strong communication skills along with strong influencing skills, at Senior Management/ C-Suite level – not being afraid to push back
  • Previous experience working with Sales & Delivery Teams is a plus
  • Previous experience acting as a team lead in business transformation projects is a plus

Essential and Desirable Skills

  • Excellent user of Microsoft Office tools
  • Experience in finance or HR services is a plus
  • High level understanding of system integration is a plu

Educational Requirements

  • Graduate or Post-Graduate with a minimum of a 2.1 degree in a business or technology field
  • Finance qualification an advantage

Working Hours/Benefits

  • 40 hours per week
  • Pension: up to 6% employer contribution
  • 22 days annual leave
  • Bonuses up to 15%
  • Some remote work on offer

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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