Service Delivery Project Manager

Service Delivery Project Manager
Kilkenny 2 €50,000 - €60,000 Ref:

Job Description

Kilkenny Global Company requires a Service Delivery Project Manager with strong customer on-boarding experience to join their expanding team on a permanent basis

Job Responsibilities

  • Manage projects to achieve the successful onboarding of new customers and retain current clients across multiple jurisdictions. These projects can run for a period of 3 months to 2 years
  • You will be Service Delivery & Technology Delivery focused supported by an excellent team
  • You will need to have strong project management and delivery experience and preferably experience in finance or HR services
  • Use strong customer service skills, providing a top-quality service throughout the onboarding process
  • Measure and record customer satisfaction and constantly looking to improve
  • Communicate regularly with Senior Management across all the company’s Departments such as HR, Technology, Product, Sales, Marketing, etc.
  • Responsible for all aspects of the commercial process (including invoicing and SLAs relating to the project)
  • Some international travel may also be required for this role

Experience Required

  • 2-3 years’ experience in a Project Management role
  • Excellent knowledge and experience of project methodologies (ideally Agile or Waterfall)
  • Strong exposure to software and service delivery
  • Strong communication skills along with strong influencing skills, at Senior Management/ C-Suite level – not being afraid to push back
  • Previous experience working with Sales & Delivery Teams is a plus
  • Previous experience acting as a team lead in business transformation projects is a plus

Essential and Desirable Skills

  • Excellent user of Microsoft Office tools
  • Experience in finance or HR services is a plus
  • High level understanding of system integration is a plu

Educational Requirements

  • Graduate or Post-Graduate with a minimum of a 2.1 degree in a business or technology field
  • Finance qualification an advantage

Working Hours/Benefits

  • 40 hours per week
  • Pension: up to 6% employer contribution
  • 22 days annual leave
  • Bonuses up to 15%
  • Some remote work on offer

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

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