Service Delivery Manager

Service Delivery Manager
Bray Permanent Hybrid €80,000 Ref:

Job Description

We are seeking a dynamic and highly motivated Service Delivery Manager to join our client's team

Job Responsibilities

IT Strategy Implementation:

Support the execution of the division’s IT strategy under the guidance of the Division Technology Lead.

Project Management:

Lead and manage technology projects from initiation to completion, ensuring adherence to timelines and budgets.

Identify and prioritize technology projects to enhance operational efficiency and foster innovation.

Vendor Management:

Develop and monitor KPIs to assess IT vendors’ performance, identifying areas for improvement.

Oversee vendors and outsourced partners, evaluating their performance and recommending specific improvement initiatives.

Collaboration and Guidance:

Provide guidance to local IT Managers and Managed Service Providers (MSPs).

Collaborate with key stakeholders to align IT initiatives with business objectives.

Budget Management:

Manage technology budgets effectively, seeking opportunities for cost optimization.

Security and Compliance:

Ensure adherence to IT security policies and information governance standards.

Infrastructure Management:

Manage the design, implementation, and maintenance of technology infrastructure.

Research and recommend system solutions based on business needs and cost-effectiveness.

Reporting and Updates:

Provide regular updates to the division leadership team on technology initiatives and project progress.

Innovation and Trends:

Stay updated with industry trends and emerging technologies to drive innovation within the division.

Experience Required

– Proven experience in managing technology projects and IT vendor relationships.

– Strong understanding of IT infrastructure, cyber security, and compliance standards.

– Excellent project management skills with the ability to manage multiple projects simultaneously.

– Ability to collaborate with cross-functional teams and manage stakeholder relationships.

– Strong analytical skills and experience in budget management.

– Passion for technology systems and processes, with a keen interest in staying updated with the latest industry trends.

Working Hours & Benefits

Hybrid

Bonus

Healthcare

Consultant Details

Aoife Clay's Profile Picture
Name: Aoife Clay
Title: Technical Resourcer
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