Service Delivery Manager

Service Delivery Manager Image
Service Delivery Manager




Ref: E9232SPG

Job Description

My Dublin based client is currently looking for a Service Delivery Manager to join their team on a permanent basis.

Job Responsibilities

  • Manage contracted suppliers.
  • Establishing required agreements, ongoing supplier monitoring, and commercial agreements.
  • SLA/KPI monitoring and performance assessment.
  • Invoicing.
  • Follow up on operational issues.
  • Initiating and overseeing change requests.
  • Service assessments and disputes.

Experience Required

  • 6+ years’ experience in service delivery management.
  • Prior Supplier/Vendor Management experience.
  • Experience of vendor assessment processes.

Essential and Desirable Skills

  • Excellent communication and negotiation skills.
  • Ability to self-motivate and work to tight deadlines.
  • Strong communication skills including an ability to concisely articulate alternative views.
  • Proven history of formation and maintenance of good relationships both inside the business and with third parties.
  • Excellent written and oral communication skills – ability to address audiences.
  • Engage in and take ownership of personal development and career planning.
  • Project Management Qualification desirable, but not required.

Educational Requirements

  • Third level degree in a related field.

Working Hours & Benefits

  • 37.5 Hours per week
  • Annual leave
  • Pension contribution
  • Healthcare
  • Maternal and paternal parental leave
  • Performance based bonus

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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