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Service Delivery Manager

Service Delivery Manager
Dublin Permanent Hybrid Negotiable Ref:

Job Description

My Global Financial Services client is looking for a Service Delivery Manager to join their team in Dublin.

Job Responsibilities

  • Coordination, supervise and handover of individual to standardized services
  • Developing cost-effective IT services
  • Defining key indicators and relevant parameters, e.g. cost per service, quality, capacity, business continuity and IT security, also ensuring the overall alignment and compliance with IT standards and processes
  • Managing the sourcing, transition and delivery of services
  • Liaising with technical experts, delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs
  • Coordinating, monitoring, steering, continuously improving the services according to the service lifecycle management

Experience Required

  • Experience working with process and service along with the lifecycle of the services
  • Experience with ITIL
  • Manage budget with cost-effective planning and design
  • Good customer relationship management and supplier management

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
Tel: 01 286 6666
Email: stephen@eolas.ie
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If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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