Service Delivery Manager

Job Responsibilities

• Manage contracted suppliers.
• Establishing required agreements, ongoing supplier monitoring, and commercial agreements.
• SLA/KPI monitoring and performance assessment.
• Invoicing.
• Follow up on operational issues.
• Initiating and overseeing change requests.
• Service assessments and disputes.

Experience Required

• 6+ years’ experience in service delivery management.
• Prior Supplier/Vendor Management experience.
• Experience of vendor assessment processes.

Essential and Desirable Skills

• Excellent communication and negotiation skills.
• Ability to self-motivate and work to tight deadlines.
• Strong communication skills including an ability to concisely articulate alternative views.
• Proven history of formation and maintenance of good relationships both inside the business and with third parties.
• Excellent written and oral communication skills – ability to address audiences.
• Engage in and take ownership of personal development and career planning.
• Project Management Qualification desirable, but not required.

Educational Requirements

• Third level degree in a related field.

Working Hours & Benefits

• 37.5 Hours per week
• Annual leave
• Pension contribution
• Healthcare
• Maternal and paternal parental leave
• Performance based bonus