Service Delivery Manager

Service Delivery Manager
Dublin 2 Negotiable Ref:

Job Description

Dublin based financial services client is looking add a Service Delivery Manager to their current project on a permanent basis.

Job Responsibilities

  • Manage suppliers that are contracted.
  • Establishing required agreements, ongoing supplier monitoring, and commercial agreements.
  • SLA/KPI monitoring and performance assessment.
  • Invoicing.
  • Follow up on operational issues.
  • Initiating and overseeing change requests.
  • Service assessments and disputes.

Experience Required

  • 5 or more years’ experience in service delivery management.
  • Prior Supplier/Vendor Management experience.
  • Experience of vendor assessment processes.

Essential and Desirable Skills

  • Excellent communication and negotiation skills.
  • Ability to self-motivate and work to tight deadlines.
  • Strong communication skills including an ability to concisely articulate alternative views.
  • Proven history of formation and maintenance of good relationships both inside the business and with third parties.
  • Excellent written and oral communication skills – ability to address audiences.
  • Engage in and take ownership of personal development and career planning.
  • Project Management Qualification desirable, but not required.

Educational Requirements

  • Third level qualification.

Working Hours & Benefits

  • 40 hours per week
  • Healthcare
  • Pension
  • Annual leave

Consultant Details

Sean Prendergast's Profile Picture
Name: Sean Prendergast
Title: Senior IT Recruitment Consultant
Tel: 01 2866666
Apply for Job Call me now Add to Shortlist

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