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Service Delivery Lead

Service Delivery Lead
Wicklow Permanent Hybrid Negotiable Ref: E18863NB

Job Description

My client is looking for a Service Delivery Manager to join their team on a permanent basis.

My client is looking for a Service Delivery Manager to join their team on a permanent basis. This is a great opportunity for an experience IT professional who has previously acted in a Service Delivery Management role. The client will also consider candidates who have acted at a Lead level and are looking to step into a Manager level role.

Job Responsibilities

  • Oversee the successful delivery of IT services, assuring they are in line with business and customer expectations.
  • Assess performance of IT services against SLAs to identify areas of improvement and enhancement.
  • Assure service requests and incidents are addressed and resolved in a timely and effective manner.
  • Contribute to the improvement of service quality by driving continuous improvement initiatives.
  • Streamline and optimise processes to enhance overall service delivery.
  • Promote and introduce best practices across configuration, incident, and change management.
  • Coordinate with different teams to encourage knowledge sharing and effective service integration.
  • Produce reports on service performance and present to stakeholders on key insights, trends, and recommendations.
  • Utilise service data to create strategic action plans for improving IT services.
  • Build and maintain strong relationships with customers, acting as point of contact for queries, issues, and solutions.
  • Gather customer requirements and understand their business needs in order to define appropriate service level agreements.
  • Manage a team of technical staff, including: mentoring team members, aligning skillsets to appropriate projects, setting targets, and conducting performance evaluations.

Experience Required

  • 5-10 years’ experience in IT across infrastructure, networking, security, and cloud solutions
  • Previous experience in an IT service management role is essential
  • Experience acting in a Lead or Manager role
  • Experience working in a managed service environment would be desirable

Essential and Desirable Skills

  • Strong knowledge of IT best practices and industry standards (e.g. ITIL)
  • Confident leadership and mentoring skills
  • Excellent communication and customer management skills
  • Analytical and problem-solving mindset

Educational Requirements

  • Relevant degree / diploma / certification in Information Technology

Working Hours & Benefits

  • Bonus
  • Pension
  • 21 days annual leave + bank holidays
  • Parking on-site

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
Apply for Job Call me now Add to Shortlist

How to Apply

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