Service Delivery Lead

Service Delivery Lead Image
Service Delivery Lead

Dublin South


€50,000 - €60,000

Ref: E470PKG

Job Description

The role of “IT Service Delivery Lead” will be charged with supporting the operations of the IT Strategy. Leading SME client near Harcourt street.

Business Effectiveness

  • Review business processes, identifying opportunities for improved effectiveness and efficiency using IT services.
  • Communicate, train, embed revised processes including use of IT services to deliver consistency and efficiency in business operations
  • Establish management reporting from IT Services to provide visibility of activity levels and effectiveness of business processes

 Strategic Initiatives

  • Develop business case documents to validate value for IT projects to support the IT strategy
  • Manage IT Projects, issuing quarterly program reports
  • Coordinate internal & external and external resources in the implementation of IT projects
  • Develop and deliver user training for IT Services
  • Monitor and report on the effectiveness of solutions deployed


Operational IT Management

  • Maintain effective documentation to enable controlled management of the environment
  • Major Incident Management
  • Manage IT Supplier to ensure quality and value for money
  • Control changes to the IT environment, minimising risk to the business
  • Coordinate suppliers – support and change activities
  • Produce a monthly IT Report for the Management team


Experience & Skills

Strong analytical and communication skills are central to this role.   The appropriate candidate will have an IT background / qualification however the key skills required are non-technical IT disciplines – Business Analysis, Systems Analysis, Project Management and Service Management.

The following are the key experience and skills required for the role:

  • Solid grounding in IT, broad knowledge being more important than deep technical skills.
  • Strong analytical skills required for business process and systems analysis responsibilities
  • Strong communication skills required for information gather and communication / training of revised practices
  • Experience in a service orientated IT environment
  • Experience managing IT suppliers
  • Experience managing small projects and / or systems implementation
  • The role will be supported by an experienced IT Manager but you will work on your own initiative for this role.
  • Company is a small SME but a busy work environment


How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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