Service Delivery

Service Delivery
Dublin Permanent €60,000-€70,000 Ref: E715SH

Job Description

Service delivery manager wanted for top asset management based in South Dublin. Excellent salary and benefits package on offer

About the role

  • Reporting directly to the CIO, ensure clear understanding of the technical and application services supporting the delivery of services to the business
  • Define and manage the Service Delivery approach and framework
  • Manage the relationship with our external technical and application service providers
  • Manage Service Reporting delivery structures and cadence
  • Ensure all service providers understand and are aligned to service targets and SLAs
  • Manage the IT Risks register in conjunction with our Risk team, with inputs from key stakeholders and providers
  • Project management activities
  • Ensure the delivery and maintenance of required levels of process, procedure and technical documentation across Service Management, IT Risk, Business Continuity and Security
  • Define and ensure consistent delivery of required data, statistics and reports for service analysis and to facilitate effective service health monitoring and performance
  • Define operations and service monitoring requirements and approach for new business services
  • Production support of core application services
  • Maintain a Service Delivery calendar
  • Keep up to date with market developments
  • Identify and implement opportunities for Service Improvement

The Ideal Candidate will have

  • 5+ years experience as a Service Delivery lead in Financial Services, ideally in Funds, Asset Management and/or Life Insurance
  • Project management, planning and delivery experience
  • Good knowledge of underlying Asset and Fund Management business processing platforms and related technologies and platforms
  • Excellent knowledge of service delivery processes and has played a lead role in continuous service improvement initiatives
  • Demonstrable service and delivery record in a fast moving environment within the financial industry
  • Significant vendor management experience
  • Significant Application Support experience

Skills and Knowledge :  Service Delivery

  • A thorough understanding of how IT systems can interface with multiple functional groups within an organization, and used to handling conflicting terminology and concepts used by different business areas and systems.
  • Good working knowledge of application architectures and corresponding service requirements
  • Excellent communication skills. Must be able to conduct effective workshops to elicit service requirements from a range of end-users and stakeholders, and have the ability to manage conflicting issues with all stakeholders.
  • Excellent service delivery and client ethos.
  • Excellent inter-personal, team building and people management skills.
  • Good working knowledge of Security principles, IT Risk Management, Infrastructure management and delivery

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior IT Recruitment Consultant
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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Latest Reviews

I had an absolutely wonderful experience with Eolas, and I am immensely grateful for the outstanding support and assistance provided by Sean Prendergast. From the moment I engaged with Eolas, Sean has been an incredible resource and advocate, ensuring that my journey with the company was nothing short of exceptional.Throughout the entire recruitment process, Sean's professionalism shone through. His expertise and guidance were invaluable in helping me navigate every step, from the initial interview to securing the position. His attention to detail and commitment to understanding my career aspirations made me feel truly heard and valued as a candidate.I highly recommend Eolas to anyone seeking professional recruitment services. Their commitment to excellence, attention to detail, and genuine care for candidates make them a standout choice in the industry. My experience with Eolas was truly outstanding, and I am confident they will continue to assist many individuals in their pursuit of fulfilling careers.A heartfelt thank you to Jim Ryan, the Managing Director of Eolas, for his exceptional leadership and support.
Jorge Acosta
Jorge Acosta
11:24 18 May 23
Nicola was very helpful and professional throughout the recruitment process. She answered the many questions I had in a clear and concise manner. Overall great communication throughout.
Fintan Moloney
Fintan Moloney
08:50 18 May 23
Nicola did an awesome job, always keeping me posted about the status of my job application and interviews. She provided great materials to help prepare and was very transparent in setting expectations and negotiating on my behalf. I highly recommend.
Aymeric P
Aymeric P
10:19 12 May 23
Very Professional, friendly and helpful with queries. Helped me through the whole process with regular updates and communication.
Andrew OConnor
Andrew OConnor
05:23 10 May 23
My dealings with Nicola as a senior recruiter was one of the best experiences I’ve had in my years of engaging with recruitment agencies. Nicola’s professionalism, courtesy and friendly manner was refreshing. I highly recommend Nicola as a recruitment partner. David
David Brady
David Brady
17:06 03 May 23
I dealt with Nicola Byrne whom I found to be excellent, particularly in keeping me up to date and staying in contact. I would recommend Nicola and Eolas to anyone seeking a new role.
Daryl McGrath
Daryl McGrath
20:53 26 Apr 23
I had a great experience with Eolas. They contacted me for a role that suited my needs exactly. The interview process happened very smoothy thanks to the way they communicated and organised the interviews.
Barry McMahon
Barry McMahon
07:56 20 Apr 23
Eolas has been great for me. They are to the point and beyond helpful and supportive, going the extra mile but taking you there as well so you are the best you when you need to be. Cant recommend them enough, and I hope to be working with them for a long time and on many occassions.
Diego M. Sieiro
Diego M. Sieiro
10:36 14 Apr 23
Fantastic company. Peter Kirby contacted me and was extremely helpful and responsive throughout the entire interview and hiring process. I highly recommend Eolas recruitment!
Paul
Paul
10:07 14 Apr 23
I had the pleasure and good fortune of working with Eolas and Peter Kirby in particular. I was matched to a role that is the perfect fit for me. Peter Kirby and Caoimhe Cronin made the recruitment process seamless. Fast, efficient, helpful, courteous and friendly. I have no hesitation in giving Eolas my highest recommendation, definitely deserving of a 5 star!
Miriam O'Dowd
Miriam O'Dowd
17:03 11 Apr 23
Great experience when joining new my contract role. Got all my questions answered very quickly through Caoimhe. She was very responsive and professional throughout my process from scheduling interview till my first day. Very well detailed information was provided to me for my first day, so thank you!
Satpreet Singh
Satpreet Singh
00:54 20 Mar 23
My experience with Eolas recruitment was fantastic, Sean Prendergast was a pleasure to deal with, he kept me informed throughout the whole process and I would recommend Sean and the Eolas team to anyone looking for a new job position
Valerie Flynn
Valerie Flynn
16:47 17 Feb 23
Recruitment process was smooth. Alan was in touch with me via email even when I was out of Ireland. I was given sufficient time for interview preparation and they also gave me enough time to rest after coming back to Ireland and did not rush me to join work immediately. The onboarding process went smooth as well. Alan was very helpful throughout. Thanks Eolas for your service and helping me get a contract job.
Deepika Phadtare
Deepika Phadtare
09:31 08 Feb 23
I would highly recommend Eolas Recruitment. It was Very quick response to my application and they kept me up to date with every stage of the process. I am just about to start a great new role thanks to their fantastic services. I wanted to thank STEPHEN DALY and CAOIMHE CRONIN for all the support and encouragement. 😇
Sasikala R
Sasikala R
19:57 06 Feb 23
Great working with this agency, I landed a great opportunity with them, they do everything with people looking to change like me, Special thanks to Luke P for going beyond to help in any he could.
Ciaran Collins
Ciaran Collins
19:47 02 Feb 23
My fresh experience with eolas recruitment was excellent and amazing, Peter Kirby and Caoimhe Cronin was really supportive and professional, guided me through the entire interview process and supported me every moment before and after the interview. I am very grateful to eolas as my recruiting agency. Thank you for the great service you offered.Lijumol Shaji
lijumol Shaji
lijumol Shaji
09:46 28 Jan 23
It was a wonderful experience throughout the recruitment process. Luke Prendergast dealt and assisted me with every step in a very professional manner.
Khushpinder Singh
Khushpinder Singh
12:24 17 Jan 23
I'm currently contracting through Eolas and I couldn't recommend them enough. Everything from interviews through to supporting on boarding has been very efficient. I've dealt primarily with Stephen Daly for recruitment, he's a gentleman, very competent and always available for questions. Also Berilyn Teeling my accounts contact is very friendly and professional.One stand out feature is the communication between agents in Eolas. When you take the time to reply with feedback to one of the Eolas agents about a proposed role that isn't for you, you'll be contacted about a position that suits you if one arises!
Christopher Casey
Christopher Casey
11:44 17 Jan 23
It was an amazing experience with Eolas recruitment team.Caoimhe Cronin was very helpful all the way through the recruitment process. I would say it was one of the best HR experiences I have with Caoimhe.Thank you for all your help and support.
aitham vinay
aitham vinay
15:14 09 Jan 23
Excellent experience going through the recruitment process with Eolas Recruitment as a job seeker. Alan was superb in keeping me up to date and preparing me for the various interview rounds. I can highly recommend.
Thomas O'Brien
Thomas O'Brien
14:04 09 Jan 23
My experience with Eolas was great. It was a pleasure dealing with Alan Kane. He was extremely professional and helpful throughout the process.He kept me up to date with my progress after the interview. I would higly recommend Alan and Eolas team.
Komal Joshi
Komal Joshi
14:10 03 Jan 23
Alan and Peter were great at onboarding me through the process. They helped to give me whatever resources and understanding I needed in order to settle my nerves at every step of the way and I couldn't be more grateful for their help! Highly recommend.
Tadhg Deeney
Tadhg Deeney
14:50 24 Dec 22
I was with Caroline on securing a position with a tech company.The job specification on the position was clear. I was also able to get a salary range the position offered and not "competitive salary" answer.The company I applied for was a bit slow at getting back. Eolas followed up with what the delay was and kept me up to date with what was happening.Got interviews: YesGot Job Specs: YesGot Salary Range: YesGot Position: YesThomas
Tom Walsh
Tom Walsh
16:22 08 Dec 22
I had a great experience working with Peter Kirby and Caoimhe Cronin at Eolas. They are very professional and very communicative. I received supports and adviceseach step through the whole process. I would highly recommend Eolas. Thanks a million!
Wei Duan
Wei Duan
18:50 22 Nov 22
From the initial discussion about my role through, the vetting, onboarding and right through to the invoicing and payment process the experience with Eolas has been first rate. Luke helped me highlight the items on the CV that the client was looking for and Stephen gave me solid advice about how to invoice in Euros from a UK company. Stephen advised me to open a euro account. Advice which I initially ignored...at my cost...the Royal Bank of Scotland creamed 4.6% of my first invoice! Next time I will listen to the voice of experience.
Tony Hasler
Tony Hasler
08:51 18 Nov 22
I had an incredible experience with Eolas and Peter Kirby. I was prepped for my interview and received regular updates throughout the process. By far, the best experience I’ve had with a recruiter and would thoroughly recommend.
Liane Mulvaney
Liane Mulvaney
18:56 25 Oct 22
I would highly recommend Eolas recruitment. Have been placed in a couple of roles during my career and have always found the team to be very competent, honest and efficient.
Finbar Pimlott
Finbar Pimlott
15:04 24 Oct 22
Fantastic support received from Sean Prendergast. He went above and beyond to match my experience and interest to the role and company, gave me great preparation for the interview and kept me fully informed every step of the way. He was professional and personable, and I would highly recommend his services.
Katie O' Connor
Katie O' Connor
15:19 21 Oct 22
One of the best recruitment companies in Ireland. Alan from Eolas helped me right from day 1 of my process and is even catching up with me after getting an offer letter. A big thanks to Eolas and Alan for their commitment in getting candidates the right job in top companies.
Dheeraj Shetty
Dheeraj Shetty
16:49 20 Oct 22
My experience with Eolas was a fantastic one It was a pleasure dealing with Peter Kirby who was very professional. Throughout the interview process his advice and guidance proved to be extremely helpful. I received help preparing for my interview. I was thoroughly informed about what the interview was going to be like. I was also kept up to date with my progress after the interview. The turnaround time was phenomenal! I recommend the Eolas team to anyone searching for a new position.
Rowena Bisschoff
Rowena Bisschoff
12:20 10 Oct 22

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