Eolas Hero Image

Service Delivery

Service Delivery
Dublin Permanent €60,000-€70,000 Ref: E715SH

Job Description

Service delivery manager wanted for top asset management based in South Dublin. Excellent salary and benefits package on offer

About the role

  • Reporting directly to the CIO, ensure clear understanding of the technical and application services supporting the delivery of services to the business
  • Define and manage the Service Delivery approach and framework
  • Manage the relationship with our external technical and application service providers
  • Manage Service Reporting delivery structures and cadence
  • Ensure all service providers understand and are aligned to service targets and SLAs
  • Manage the IT Risks register in conjunction with our Risk team, with inputs from key stakeholders and providers
  • Project management activities
  • Ensure the delivery and maintenance of required levels of process, procedure and technical documentation across Service Management, IT Risk, Business Continuity and Security
  • Define and ensure consistent delivery of required data, statistics and reports for service analysis and to facilitate effective service health monitoring and performance
  • Define operations and service monitoring requirements and approach for new business services
  • Production support of core application services
  • Maintain a Service Delivery calendar
  • Keep up to date with market developments
  • Identify and implement opportunities for Service Improvement

The Ideal Candidate will have

  • 5+ years experience as a Service Delivery lead in Financial Services, ideally in Funds, Asset Management and/or Life Insurance
  • Project management, planning and delivery experience
  • Good knowledge of underlying Asset and Fund Management business processing platforms and related technologies and platforms
  • Excellent knowledge of service delivery processes and has played a lead role in continuous service improvement initiatives
  • Demonstrable service and delivery record in a fast moving environment within the financial industry
  • Significant vendor management experience
  • Significant Application Support experience

Skills and Knowledge :  Service Delivery

  • A thorough understanding of how IT systems can interface with multiple functional groups within an organization, and used to handling conflicting terminology and concepts used by different business areas and systems.
  • Good working knowledge of application architectures and corresponding service requirements
  • Excellent communication skills. Must be able to conduct effective workshops to elicit service requirements from a range of end-users and stakeholders, and have the ability to manage conflicting issues with all stakeholders.
  • Excellent service delivery and client ethos.
  • Excellent inter-personal, team building and people management skills.
  • Good working knowledge of Security principles, IT Risk Management, Infrastructure management and delivery

Consultant Details

Nicola Byrne's Profile Picture
Name: Nicola Byrne
Title: Senior Technical Consultant
Tel: 01 286 6666
Email: nicola@eolas.ie
Connect with me
Apply for Job Call me now Add to Shortlist

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

Apply for Job

Not what you're looking for?

If this isn't the job for you then why not reach out to one of our consultants today and send us your CV so we can find the one that is?

Reach out to a Consultant Upload your CV

Related JobsView all jobs

Posted Job Title Salary / Daily Rate Location Type Shortlist
Posted19/09/2022
Service Delivery Manager

My Global Financial Services client is looking for a Service Delivery Manager to join their team in Dublin.
Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted5/09/2022
Director of Change Management

My Dublin City Centre based client is recruiting for a Director of Change Management to join the team on a permanent basis. This role will be working off a hybrid model.
Salary / Daily RateNegotiable LocationDublin City Centre TypePermanent
Posted29/09/2022
Application Support Specialist

My Dublin City Centre based client is recruiting for an Application Support Specialist to join the team on a permanent basis. This role will be on a hybrid model.
Salary / Daily RateNegotiable LocationDublin City Centre TypePermanent
Posted12/09/2022
Solution Architect (Data) – Contract

My Global Financial Services client is looking for a Contract Solutions Architect to join their team for a number of exciting projects. 
Salary / Daily RateNegotiable LocationDublin TypeContract
Posted26/09/2022
Systems Analyst

Our Financial Services Client has a great opportunity for a Systems Analyst to join their team.
Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted15/09/2022
AWS Cloud Engineer

Our Dublin based client is looking for a enthusiastic Cloud Engineer (AWS) to join their team. The client is making major changes to their internal systems and infrastructure and are moving cloud.
Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted26/09/2022
Organisational Change Manager

My Dublin based Financial Services client is looking for an experienced People / Org Change Manager to join their existing team on an initial 12 month daily rate contract.
Salary / Daily RateNegotiable LocationDublin City Centre TypeContract
Posted26/09/2022
Java Software Engineer

My Dublin-based client has a brand-new opportunity for a Java / J2EE Developer to join the team at an exciting period of business growth.
Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted7/09/2022
End User Computing Manager

My large international client is looking for a motivational and innovative individual to manage their growing EUC Technologies. This role will report to the Head of Operations.
Salary / Daily RateNegotiable LocationDublin TypePermanent
Posted13/09/2022
Senior Programme Manager

Our leading international client is seeking to recruit an experienced Programme Manager to join their team on a permanent basis. The role provides an exciting challenge for an ambitious Programme Mgr.
Salary / Daily RateNegotiable LocationDublin TypePermanent

Email Job Details

  • Enter your details below to email this job to yourself or a friend.

  • In order to submit this form you'll need to agree with our Privacy Policy

Apply for Job

  • Enter your details below to apply for this job, the consultant will then contact you as soon as possible.

  • Accepted file types: pdf, doc, docx, odt, Max. file size: 4 MB.
  • In order to submit this form you'll need to agree with our Privacy Policy

Latest NewsView all news

eolas-feat-3_900x500_acf_cropped

Registering with a specialist IT recruiter. What are the benefits?

  • 2 Sep 2022

There is no shortage of opportunities for IT professionals in Ireland at present however it can be difficult to know where to start when thinking about applying for a new job. A good way to get to grips with the market is to register with a...

Read more
eolas-feat-1_900x500_acf_cropped

Diversity, Equity and Inclusion in the Tech Sector

  • 23 Aug 2022

“The perceived fairness of how a company treats its workforce—how inclusive it is and whether it values diversity—can be the deciding factor when candidates are choosing between potential employers,” says Eolas Recruitment Senior Technical...

Read more
blog-feature-template_900x500_acf_cropped

How to prepare for an online interview – tips for candidates

  • 22 Aug 2022

During the pandemic remote interviewing became a necessity for hiring. It is now a trend that is gaining further traction as businesses continue to downsize office space and take advantage of their employees working remotely. Here are some tips to...

Read more

Latest Reviews

My recent experience with Eolas was excellent and refreshing. Nicola is a total professional and guided me through the interview process ensuring I was well prepared, following up after each stage and providing useful insight and tips. Best recruiter I have dealt with hands down.
Declan Cox
Declan Cox
07:28 28 Sep 22
it was a pleasure engage a new Job with Eolas Recruitment, Nicola Byrne assisted me a quite accurate. she did her job in transparent mode for me. the communication was fluid between both ways. Eolas is highly recommended.
Aldo Franceskini
Aldo Franceskini
22:00 27 Sep 22
Stephen is a dedicated, professional and efficient consultant. He provided exceptional support throughout the recruitmemt process.Thank you Stephen for an effortless process in acquiring my current contract. It has been a great experience.
Cristina Brescanu
Cristina Brescanu
18:47 26 Sep 22
My experience with Eolas Recruitment was absolutely excellent. I dealt with Caoimhe for the whole process and she couldn’t have been more helpful and supportive if she tried, from start to finish she was there to help me with whatever I needed be it tips or answering questions I was confused about or even keeping in contact with the employer for me, we regularly spoke on the phone where she made the whole process smooth and easy and I can not thank her enough for everything she has done for me. 12/10 service.
Ben Flood
Ben Flood
15:29 16 Sep 22
Great experience working with Eolas. Pete was very professional and efficient from the first application until the final offer.
Ben Tierney
Ben Tierney
10:10 16 Sep 22
george lynch
george lynch
08:04 14 Sep 22
I've had a great experience with Eolas and with their staff who are always keeping me informed and giving me professional advice. Specifically, Stephen Daly, who has always been kind and very patient with me as I started out on my new recruitment journey.
Maria Strozynska
Maria Strozynska
08:35 08 Sep 22
I had a great experience with Eolas.I got help preparing for my interview. I was thoroughly informed about what the interview was going to be like. I was also kept up to date with my progress after the interview. Nicola kept in touch with me even after I started the job to make sure everything was okay.I would highly recommend Nicola :)
Amber Hayes
Amber Hayes
12:45 03 Sep 22
The guys at Eolas are really professional and the recruitment process is one of the smoothest and most communicative I’ve ever experienced. Caoimhe, Alan and Peter made landing a great role feel like a walk in the park. I definitely recommend!
Folarin Samuel
Folarin Samuel
11:16 10 Aug 22
Eolas supported well during my recruitment journey.
santosh chougule
santosh chougule
16:23 08 Aug 22
Very impressed with the people I’ve come across during the recruitment process! It was a great experience and I reckon Eolas Recruitment is undoubtedly one of the best agencies out there.
Jerin George
Jerin George
15:47 05 Aug 22
Peter Kirby provided me with excellent guidance, advice and communication throughout my recruitment experience. Ably supported by Caoimhe Cronin, any questions and follow ups I had were addressed promptly. Overall I have experienced a speedy and very pleasant experience with the Eolas team. Thank you all. I recommend Peter, Caoimhe and Eolas Recruitment for any recruitment needs.
Peter Sheerin
Peter Sheerin
10:43 05 Aug 22
Incredible work, Sean found me a great job with all the criteria I had asked for, saw me through my interview and gave me some excellent tips on how to get the job and alas, I got the job! I would highly recommend this company to all my friends and family! Thanks again, you are all amazing!”
vipin yadav
vipin yadav
09:50 05 Aug 22
Stephen Daly was a great agent to work with, extremely helpful while I was trying to on board on to a new contract while I was abroad on holiday. Eolas’ support after contract start was also spot on.
kennymclean1975
kennymclean1975
19:15 04 Aug 22
My experience with Eolas has been excellent. The team maintained constant communication throughout and the on boarding process was simple and straightforward forward.
Ryan Collins
Ryan Collins
17:22 04 Aug 22
My experience working with Eolas was and remains excellent. I had not contracted before, so they explained everything I needed to know and informed me of who else I had to contact within related organisations, to complete my preparation for and to facilitate the expeditious engagement of my first contract. Stephen Daly walked me through my contract and all other related matters, their online personal account and documentation system is excellent. Stephens support and communications were always timely and absolute, no query was too large or small, all were answered quickly and comprehensibly. I could not recommend Eolas more, they are a completely professional, reliable and supportive oganisation and I am happy to remain with them going forward.
Derek Teehan
Derek Teehan
16:23 04 Aug 22
Eolas has helped me get the rate i wanted with my client and land an excellent piece of work. I hope to work with them in the future
jimi cherian
jimi cherian
15:26 04 Aug 22
Its been a real pleasure to work with Eolas recruitment. Caroline Gaughan really went above and beyond to support me through the process of securing a new role. I would highly reccomend them to anyone.
Nick Brophy
Nick Brophy
14:21 29 Jul 22
My experience with Eolas Recruitment was great. I had the pleasure of dealing with Caroline Gaughan who guided me through a lengthy interview process. Caroline was very responsive during the entire process right up to and after the job offer, making sure I had everything I needed. Everything was handled on my behalf. I would highly recommend Eolas Recruiting. Thank you for all your help.
Shay McGee
Shay McGee
13:58 29 Jul 22
My experience with Eolas has been excellent. Stephen Daly and Ciara O'Dwyer provided a great service to ensure I was well supporting in applying for the role and further support when I was onboarded. Great work!
Kate McAree
Kate McAree
08:51 13 Jul 22
Dealt with Nicola, she was very professional and helped me secure a job in a new company. Would recommend.
Chris
Chris
15:47 12 Jul 22
I dealt with Sean Prendergast in Eolas when searching for a new job. Amazing level of communication and dedication to finding the right position for me based on my needs. I've almost doubled my salary and will be working closer to home. Couldn't ask for better than that.
Hugh O'Keeffe
Hugh O'Keeffe
08:41 12 Jul 22
Caoimhe and Peter were amazing to work with. They were with me through every step of the recruitment process, making sure I had everything I needed to succeed. I would highly recommend them and Eolas Recruitment!
Enya Mooney
Enya Mooney
08:42 11 Jul 22
John McSweeney
John McSweeney
10:24 07 Jul 22
Had a great experience working with Peter Kirby at Eolas, he was incredibly helpful. Knew exactly where i needed to be pitching myself in terms of roles and with the support of him and the rest of the team I was able to land a new contracting job. There was also another colleague at Eolas who was helping me look at perm roles too so the complete solution. I would absolutely recommend Eolas to anyone looking for a new job.
Trev Phillips
Trev Phillips
10:28 08 Jun 22
Caroline at Eolas really helped with getting a job I was interested in. She was able to put me forward for an excellent position at a nearby company with a great salary. The whole process was handled by her which took a lot of stress out of my job hunt. Thank you again Caroline it was a pleasure working with you!
Luke Tallon
Luke Tallon
16:13 03 Jun 22
Ciara O'Dwyer was really helpful and easy to deal with.
Tom Heaslip
Tom Heaslip
16:10 02 Jun 22
I had a great chance to work with Peter. The company that i was hired for was looking for a technical role that was really difficult to fill in.Peter assisted me on all the screening process and also on getting my Critical Skills work permit.Wonderful experience and Highly recommended!
Cristopher Loria
Cristopher Loria
10:22 31 May 22
I had an extremely positive experience with Caroline Gaughan of Eolas Recruitment. Throughout the process of securing my new position Caroline was highly responsive, personable and professional. She was always available and engaged in discussing any queries I had and offered great support throughout the entire process, especially before and between interview stages.I would highly recommend working with Caroline and Eolas.
Paul Burke
Paul Burke
11:08 10 May 22
My experience with Eolas from the very start was fantastic. Nicola Byrne contacted me in relation to a couple of positions that were available. Guided me through the entire process and offered any help needed along the way. If I'm ever job hunting again I know who my first port of call will be along with anyone who asks me for a recommendation.
Liam Deery
Liam Deery
08:49 10 May 22
‹
›

Upload your CV

  • Send us your CV and we'll be in touch with jobs relevant to you.

  • Accepted file types: pdf, doc, docx, Max. file size: 10 MB.
  • In order to submit this form you'll need to agree with our Privacy Policy

Explore

All rights reserved 2022 Eolas Recruitment
A UFMedia Website.

Contact on Live Chat Contact on WhatsApp