Service Delivery

Service Delivery Image

Service Delivery

Dublin

Permanent

€60,000-€70,000

Ref: E715SH

Job Description

Service delivery manager wanted for top asset management based in South Dublin. Excellent salary and benefits package on offer

About the role

  • Reporting directly to the CIO, ensure clear understanding of the technical and application services supporting the delivery of services to the business
  • Define and manage the Service Delivery approach and framework
  • Manage the relationship with our external technical and application service providers
  • Manage Service Reporting delivery structures and cadence
  • Ensure all service providers understand and are aligned to service targets and SLAs
  • Manage the IT Risks register in conjunction with our Risk team, with inputs from key stakeholders and providers
  • Project management activities
  • Ensure the delivery and maintenance of required levels of process, procedure and technical documentation across Service Management, IT Risk, Business Continuity and Security
  • Define and ensure consistent delivery of required data, statistics and reports for service analysis and to facilitate effective service health monitoring and performance
  • Define operations and service monitoring requirements and approach for new business services
  • Production support of core application services
  • Maintain a Service Delivery calendar
  • Keep up to date with market developments
  • Identify and implement opportunities for Service Improvement

The Ideal Candidate will have

  • 5+ years experience as a Service Delivery lead in Financial Services, ideally in Funds, Asset Management and/or Life Insurance
  • Project management, planning and delivery experience
  • Good knowledge of underlying Asset and Fund Management business processing platforms and related technologies and platforms
  • Excellent knowledge of service delivery processes and has played a lead role in continuous service improvement initiatives
  • Demonstrable service and delivery record in a fast moving environment within the financial industry
  • Significant vendor management experience
  • Significant Application Support experience

Skills and Knowledge :  Service Delivery

  • A thorough understanding of how IT systems can interface with multiple functional groups within an organization, and used to handling conflicting terminology and concepts used by different business areas and systems.
  • Good working knowledge of application architectures and corresponding service requirements
  • Excellent communication skills. Must be able to conduct effective workshops to elicit service requirements from a range of end-users and stakeholders, and have the ability to manage conflicting issues with all stakeholders.
  • Excellent service delivery and client ethos.
  • Excellent inter-personal, team building and people management skills.
  • Good working knowledge of Security principles, IT Risk Management, Infrastructure management and delivery
Steven Hegarty's Profile Picture
Name: Steven Hegarty
Title: Senior Technical Consultant
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How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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