Senior Technical Support Specialist

Senior Technical Support Specialist Image
Senior Technical Support Specialist

Dublin South

Permanent

€35,000 - €45,000

Ref: E4676NB

Job Description

My Dublin South based client is recruiting for a Senior Technical Support Specialist to join the team. This role is on a permanent basis.

Overview

My Dublin South based client is recruiting for a Senior Technical Support Specialist to join the team. This role is on a permanent basis. This is a great opportunity to progress within the company and get into a lead / managerial role. The Senior Technical Support Specialist is the first point of contact for Business support customers and assists customers in determining faults, provides resolutions on technical and service issues.

Responsibilities

  • Provides first-level business support on Supplied software & hardware applications
  • Provide email and phone-based technical support for customers
  • Identifies and resolves issues affecting customer client systems
  • Uses troubleshooting techniques and tools to identify technical defects/issues
  • Assumes a proactive role in technical support by identifying known problems and documenting resolutions
  • Possesses comprehensive knowledge and develops Subject Matter Expertise knowledge on multiple client products by pro-actively developing own skills, with a commitment to transferring and sharing knowledge within the team
  • Escalates service calls in line with documented SLA guidelines and procedures
  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly logs and tracks details of solutions provided to resolve customer issue (logs all telephone calls, emails and call-backs) maintaining and updating customer database
  • Escalates problems in line with documented procedures, as appropriate
  • Maintains comprehensive knowledge of product line and service offerings along with future industry products and technologies

Skills

  • Minimum BSc degree with MS SQL experience
  • A strong analytical ability is required in order to resolve technical issues
  • In-depth knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
  • Excellent interpersonal skills
  • Excellent telephone and customer handling skills

 

 

 

How to Apply

If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.

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