Senior Systems Analyst

Job Responsibilities

• Application Upgrades and Implementation: Identify new functions and hardware requirements related to application upgrades and implementations. Creation of test plans. Responsible for review and validation of functionality. Create and manage strategy and plans including downtime.
• Communication: Be responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions in order to achieve day to day work and projects.
• Security:  Maintain confidentiality of sensitive information and projects at all times.
• Data Quality:  Maintain data quality at all times.
• Documentation: Complete detail-oriented documentation for processes.  Responsible for the quality and validity of documents. Extract and document customer/business requirements and needs for use of the other team as required
• End User Training: Ability to create training content and help to train peers as required
• Process Improvement: Ability to manage process improvement efforts and create and update processes, as necessary. Recognize opportunities for process improvements.
• Project Management: Ownership of a project with the ability to delegate tasks to team members. Update all project management tracking tools accordingly.
• Report Writing/Analysis: Write reports as required and make modifications to complex reports.
• Second and Third Level Support (Including Maintenance Activities): Triage and resolve Level 2 and Level 3 support issues.  Act as a mentor to less experienced staff in the resolution of issues.
• System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
• Vendor Relationships:  Interact with vendors (technical issues, project initiatives) independently and as necessary.

Experience Required

• Relevant Bachelor’s or Master’s Degree in IT, Computer Science, or related area.
• 5+ years’ experience with modern technology and application support and systems administration
• Ability to work independently and in a team-based environment.
• Demonstrate a strong understanding of information technology fundamental tools and concepts
• Experience with database management systems.