My Dublin based client is recruiting for a Service Desk Analyst to join the team on a permanent basis.
My Dublin based client is recruiting for a Service Desk Analyst to join the team on a permanent basis. The successful candidate will provide desktop support to internal end users and will have a broad knowledge of desktop and server technologies, along with an strong knowledge of the standard Microsoft platforms & applications. You will analyse, troubleshoot and diagnose desktop related issues and be able to resolve incidents, whilst providing a high degree of customer satisfaction.
Your responsibilities will include, but not be limited to, support of staff with IT problems (both remote and face-to-face), new hardware configuration/installation, troubleshooting network issues and monitoring of alerting and ticketing systems. You will also support the IT service delivery team with the implementation of projects, both on-site installations and through co-ordination of the service transition process.
40 Hour Working Week
Health / Pension
Out of Hours on Call Rota (1 in 8 weeks)
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