Senior Service Delivery Manager

Senior Service Delivery Manager
Dublin Permanent Hybrid Negotiable Ref:

Job Description

My Financial Services client is looking for a Senior Service Delivery Manager, to ensure the quality of the service and the adherence to process of all service providers meet the business outcomes.

Job Responsibilities

  • Ensure successful delivery of Third Party Services in line with agreed service levels and contractual service obligations
  • Responsible for ensuring the quality of the service and the adherence to process of all service providers, internal and external in order to meet the business outcomes
  • Accountable for Service Integration, along with Governance for the management of Service Providers performance against the contracted and agreed service levels
  • Integration of IT service delivery for all ITIL processes across internal Business Units, IT Departments and Third Party IT providers
  • Responsible for IT Service Design & Performance, Continual Service Improvement and Service Catalogue Management
  • Manage an IT Service Integration and Service Management team

Experience Required

  • 10+ years- experience in relevant management roles with evidence of managing multiple projects, in roles such as Operations or Service Delivery Manager
  • In-depth understanding of Service Integration Management, Service Management, Governance frameworks
  • Experience working with Third Party vendors, operational risk management and expertise of the IT Operations, including IT practices
  • Proven ability to undertake and manage complex business projects to assist in driving transformational change across the business with realisable benefits
  • Experience in managing the development and implementation of solutions for all phases of the project life cycle

Essential and Desirable Skills

  • Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
  • Strong analytical and problem-solving skills
  • Understanding of Lean, Agile and DevOps
  • ITIL V3 Expert – Desirable

Educational Requirements

  • Relevant Third Level Degree or equivalent experience in IT
  • SIAM Certified will be preferred

Working Hours & Benefits

  • 21 Days annual leave
  • Bonus
  • Pension
  • Life assurance
  • Health insurance subsidies

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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