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Senior Salesforce Administrator

Senior Salesforce Administrator
Dublin 2 Negotiable Ref:

Job Description

My Financial Services client is looking for an innovative Senior Salesforce Administrator to oversee the company's Salesforce Platform.

Job Responsibilities

  • Responsible for management of the current Salesforce Platform (Wealth and Experience Cloud)
  • Work alongside business divisions to gather requests for improvements and implement these changes as appropriate
  • Govern the Salesforce program for change
  • Oversee the day-to-day configuration, enhancements and maintenance of the Salesforce platform
  • Encourage continued improvement in customer experience through data analysis and customer feedback loops
  • Manage 3rd party supplier relationship
  • Act as Salesforce super user within the business and provide guidance and support to other users
  • Make recommendations for enhancements and modifications to help optimise processes and automation
  • Serve as primary system administrator for the Salesforce platform and liaise with Marketing/Operations and Technology teams
  • Train new users and grow the Salesforce skillset in Nuforce

Experience Required

  • 5+ years’ experience working with Salesforce platform, ideally Experience and Financial Services Cloud
  • In depth knowledge of project management methodologies, facilitation methods, problem solving skills
  • Experience of collaboration with colleagues across different departments

Essential and Desirable Skills

  • Strategic thinker
  • Customer orientated, with the ability to understand and identify needs of different customer groups and segments
  • The ideal candidate will have a willingness to learn and be constantly looking to understand the company’s current processes and logic and seeking ways to improve them
  • Have an analytical mind set, able to provide insight from statistics and spot opportunities
  • Passion for innovation and driving productive change
  • Excellent communication skills
  • Ability to stay calm under pressure and manage multiple projects simultaneously to tight deadlines

Educational Requirements

  • Salesforce Certification
  • Degree in Business, Marketing or Technology is preferable

Benefits

  • Pension
  • Income Protection
  • Life Cover

Consultant Details

Stephen Daly's Profile Picture
Name: Stephen Daly
Title: Director
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