Senior Salesforce Administrator

Job Responsibilities

• Responsible for management of the current Salesforce Platform (Wealth and Experience Cloud)
• Work alongside business divisions to gather requests for improvements and implement these changes as appropriate
• Govern the Salesforce program for change
• Oversee the day-to-day configuration, enhancements and maintenance of the Salesforce platform
• Encourage continued improvement in customer experience through data analysis and customer feedback loops
• Manage 3rd party supplier relationship
• Act as Salesforce super user within the business and provide guidance and support to other users
• Make recommendations for enhancements and modifications to help optimise processes and automation
• Serve as primary system administrator for the Salesforce platform and liaise with Marketing/Operations and Technology teams
• Train new users and grow the Salesforce skillset in Nuforce

Experience Required

• 5+ years’ experience working with Salesforce platform, ideally Experience and Financial Services Cloud
• In depth knowledge of project management methodologies, facilitation methods, problem solving skills
• Experience of collaboration with colleagues across different departments

Essential and Desirable Skills

• Strategic thinker
• Customer orientated, with the ability to understand and identify needs of different customer groups and segments
• The ideal candidate will have a willingness to learn and be constantly looking to understand the company’s current processes and logic and seeking ways to improve them
• Have an analytical mind set, able to provide insight from statistics and spot opportunities
• Passion for innovation and driving productive change
• Excellent communication skills
• Ability to stay calm under pressure and manage multiple projects simultaneously to tight deadlines

Educational Requirements

• Salesforce Certification
• Degree in Business, Marketing or Technology is preferable

Benefits

• Pension
• Income Protection
• Life Cover